topic Re: When will a mod respond to me? in Get Support

When will a mod respond to me?

buffguy — Wed, 05 Jan 2022 06:06:49 GMT

I have a sim card from before the promo period, and I activated my phone, but need to be switched over to the 4gb/month promotion plan. I have messaged public mobile on facebook since saturday, I have emailed them since tuesday, and I have messaged the mods since tuesday, and there is no response?

This is very poor service, they should be trying to message everyone at least within a 48 hour time frame.

Re: When will a mod respond to me?

Rockdaddy22 — Thu, 01 Dec 2016 13:37:36 GMT

You don't think they're trying? They are, it's just they're swamped with service issues. Do you have service? What plan do you currently have and when does it expire?
http://productioncommunity.publicmobile.ca/t5/Announcements/Moving-forward-together/m-p/105074#U105074

Re: When will a mod respond to me?

Chaos_Scorpio — Thu, 01 Dec 2016 13:37:36 GMT

there is a big backlog. expect delays.

Did you provide them will all of your account info and what you wanted?

If you still have service I wouldnt worry about it. They will apply the change and apply and differences.

I had my plan swap fail, it was fixed.

Re: When will a mod respond to me?

princessmoo — Thu, 01 Dec 2016 14:16:17 GMT

I'm having the same issue! so frustrating.. I waited for more than a week already, still no reponse.

Re: When will a mod respond to me?

nyall — Thu, 01 Dec 2016 14:52:27 GMT

Make enough of a scene and you'll get a reply within hours..

Worked for me. They prioritize their replies according to importance.

Re: When will a mod respond to me?

Rockdaddy22 — Thu, 01 Dec 2016 14:55:52 GMT

Or, you could just make a civilized thread, describe your problem in detail and I'm sure it'll get solved soon.

Re: When will a mod respond to me?

CaNuCk07 — Thu, 01 Dec 2016 14:57:49 GMT

@nyall wrote:
Make enough of a scene and you'll get a reply within hours..

Worked for me. They prioritize their replies according to importance.

@nyall They dont prioritize according to how much of fuss you make.

@buffguy They will get to you, just going to take time. Worth it in the end.