topic Double Charged and Plan Problem!! in Get Support

Double Charged and Plan Problem!!

FanDD — Wed, 05 Jan 2022 06:06:33 GMT

I got double charged and the plan didn't change to the 12G for 3 months plan the I changed during the promotion.

I had noticed that I need to wait for MOD to reply on my private massage, but I have waited for 3 days. My private massages still haven't been read yet, also I have been massaged to 3 MODs. None of them read my massage. What I need to do? or who I need to contact? or how could I deal with the Visa company? Do I need to backcharge in order to get my money back?

Thanks

Re: Double Charged and Plan Problem!!

mimmo — Thu, 01 Dec 2016 03:43:00 GMT

unread messages do not mean they are unread by mods.

Unfortunatly you just need to message the mods about your issues (which you did) and just wait the PM mods will fix it eventually. I would not do the chargeback as that might affect your account. did you send them a screenshot of your credit card statement or does it show in your paymnet history?

Re: Double Charged and Plan Problem!!

nyall — Thu, 01 Dec 2016 03:51:46 GMT

@FanDD wrote:
I got double charged and the plan didn't change to the 12G for 3 months plan the I changed during the promotion.

I had noticed that I need to wait for MOD to reply on my private massage, but I have waited for 3 days. My private massages still haven't been read yet, also I have been massaged to 3 MODs. None of them read my massage. What I need to do? or who I need to contact? or how could I deal with the Visa company? Do I need to backcharge in order to get my money back?

Thanks

Asking your bank for a chargeback may take 60 to 90 days and there's no guarantee of it going through. A direct refund would return your money to you much faster, but in order to do that you have to get through to support, which can take anywhere from a few days to several weeks to get even a single reply.

Either way, it's going to be a while before you get your money back, and by that time, you'd porbably have paid interest on the charge too.