topic Re: How can I be on auto pay and plan expired? in Get Support

How can I be on auto pay and plan expired?

Edison53 — Wed, 05 Jan 2022 06:06:09 GMT

I also signed up to go to 12GB from 6GB on next renewal, which is now. PM -- help please!

Re: How can I be on auto pay and plan expired?

Luddite — Thu, 01 Dec 2016 01:10:37 GMT

Does your phone still work? Hopefully it's just a plan error. It will be corrected.

Private message any moderator ( @Mary_M for example) with your phone number and an explanation. If unfamiliar with private messaging, check here: Private Messages - viewing and creating. The moderators are online; Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

Meanwhile, if your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Re: How can I be on auto pay and plan expired?

Edison53 — Thu, 01 Dec 2016 01:33:00 GMT

It works for the moment -- but today is last day of current period. Have sent private message. Not a very good way to treat a customer who has never missed a payment.

Re: How can I be on auto pay and plan expired?

Edison53 — Thu, 01 Dec 2016 13:19:01 GMT

In case it might be relevant to others who had or are having the same issue, I can confirm that my plan *did* auto renew today as scheduled and *did* roll over to the 12GB promo as scheduled. I still cannot explain why yesterday my account said "plan expired" but -- knock on wood -- all now appears to be correct.