topic Re: Not getting ANY response from anyone in Get Support

Not getting ANY response from anyone

alfred_reyes — Wed, 05 Jan 2022 06:05:29 GMT

I have been trying to transfer my Koodo # to PM for 2 weeks now and I contacted PM for help and I am not getting any response what so ever. I even joined this community to find help and asked at least 3 moderator for help but still no answers from any of them... This is getting really frustrating. I just need help... Thanks

Re: Not getting ANY response from anyone

UDP7 — Wed, 30 Nov 2016 19:02:46 GMT

What exactly seems to be the problem? You tried porting, but only half the features work?

Re: Not getting ANY response from anyone

brosephina — Wed, 30 Nov 2016 19:22:00 GMT

I found this information from another disscuission topic labeld " Received Sim in Mail" I hope this could help you out a bit.

Also some "Do nots” for port-ins:

- if coming from Koodo do not use the same email address for Koodo and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically

Re: Not getting ANY response from anyone

kosnik — Wed, 30 Nov 2016 19:22:02 GMT

I've had the exact same problem. So frustrating. Currently paying two cell phone bills until my number gets ported. If my number gets ported...

Re: Not getting ANY response from anyone

Luddite — Wed, 30 Nov 2016 19:28:49 GMT

If you haven't already tried it, this may help:

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-profile-account/m-p/106237#M31259