topic Re: $40 Plan Not Switched Correctly After Future Dating in Get Support

$40 Plan Not Switched Correctly After Future Dating

publicmobilefan — Wed, 05 Jan 2022 06:05:19 GMT

Sent this request in yesterday to fix my plan and haven't got a reply yet. I need this done before December 4th so that I can have my number ported and Rogers account cancelled.

Here is the request:

I signed up for the 10 day plan on November 19th and made a future dated plan switch at the same time for the Fall Promo $120/12GB Plan. It seems that the Autopay took out the $120 amount on November 29th, but I have not been switched over to the correct plan. Can one of the moderators manually switch this over to the correct plan for me.

Thanks

Re: $40 Plan Not Switched Correctly After Future Dating

CaNuCk07 — Wed, 30 Nov 2016 18:07:02 GMT

@publicmobilefan Unfortunately this is a known issue, but luckily one that is a pretty easy fix for the mods. Guessing you sent the request yesterday via private message? If so make sure you included the relvant data from this thread below.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Althoguht its an easy fix, the high volume of issues right now is going to make you wait a little while, but you will get fixed up.

Re: $40 Plan Not Switched Correctly After Future Dating

publicmobilefan — Wed, 30 Nov 2016 19:42:22 GMT

Yup, sent them a message with the required information. Just thought I would post on here and see if it gets a bit better exposure so it can be done in a more timely manner.