topic Re: Porting issue in Get Support

Porting issue

rte — Wed, 05 Jan 2022 06:05:18 GMT

Hello,

I'm having an issue porting my mother's Fido number to PM.

I have successfully ported my father's number from Rogers though.

I have attempted the port on 26th.

Filled in the form and everything seemed to procede as normal.

New sim changed the number, got the data and outbound calling.

Inbound was still going to original (Fido) sim.

After a few hours I got an SMS on the new sim saying that port had failed and I need to submit a support ticket.

I have opened a ticket with support on 26th, got confirmation email and refference number. Email also mentioned that issue would be addressed within 48 hours. 4 days later - no response.

Current state of things:

PM sim - has outbound calling, data and new number (one I was trying to transfer).

Fido sim - has all the features and account is still active.

I've also tried to initiate transfer of the number again, but get this error:

"We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Is there anything else (besides waiting) I can do at this point?

Thanks

Re: Porting issue

CaNuCk07 — Wed, 30 Nov 2016 18:08:42 GMT

@rte Unfortunately waiting is the name of the game. By other people standards you havent been waiting too long. I would just suggest you dont let it go too long and get a way from you without following up.

Read this too just in case you missed somehting in your private message.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Porting issue

rte — Wed, 30 Nov 2016 18:48:30 GMT

Thank you

Should I send a private message on top of the support request (which I assume is an email)?

Re: Porting issue

Rockdaddy22 — Wed, 30 Nov 2016 18:50:45 GMT

Send a PM to @Shazia_K NOW
INCLUDE
Account number of old carrier
Sim number
Phone number
Full name

Re: Porting issue

rte — Wed, 30 Nov 2016 19:18:47 GMT

thank you, PM sent