topic Re: Porting Issue....like everyone else in Get Support

Porting Issue....like everyone else

jordanchen — Wed, 05 Jan 2022 06:05:12 GMT

Hey Guys,

I messaged both mods but have not received an answer yet. Trying to port a Virgin Mobile number over to PM and have been waiting since the 18th for it to complete.

Can send messages out and calling out but not receiving any of it back....

Help?

Thanks,

Jordan

Re: Porting Issue....like everyone else

imcphers — Wed, 30 Nov 2016 17:41:40 GMT

Hi Jordan,

If your Virgin mobile SIM is still working see if you can do the port request again. If so, when you do the port request tick the I am authorized box first, then only use your account # and name on the acccount. Put in a home phone for the alternate contact.

Give it a try again on a new brower or different PC or clear all the cookies off you existing brower before trying again.

If the Virgin Mobile SIM is dead and your online account at Virgin shows that it has been closed you will need a moderator to fix - 12 days is a long time to be waiting.

@Mary_M

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Porting Issue....like everyone else

Luddite — Wed, 30 Nov 2016 19:18:19 GMT

There is also this possibility:

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-profile-account/m-p/106237#M31259