topic Day 11 still no service in Get Support

Day 11 still no service

daisyhuang96 — Wed, 05 Jan 2022 06:04:52 GMT

It been 11 days now since I've had no service. Please PM fix this. @Shazia_K

Re: Day 11 still no service

CaNuCk07 — Wed, 30 Nov 2016 16:02:00 GMT

@daisyhuang96 Im guessing you ahve already private messaged the mods? Whats causing your no service? Port problem?

Re: Day 11 still no service

Shazia_K — Wed, 30 Nov 2016 16:06:54 GMT

Hello @daisyhuang96,

Sorry for the long wait,

Port completed, but there is a little issue with the account itself, a ticket has been sent ref #: 7301907

Please periodically try rebooting your phone in about 1 hour from now and everything should be working fine.

Thanks,

Shazia

Re: Day 11 still no service

Rockdaddy22 — Wed, 30 Nov 2016 16:08:21 GMT

Shaz is killing it today 🙂

Re: Day 11 still no service

Amelia7 — Wed, 30 Nov 2016 16:11:16 GMT

Me too! Absolutely ridiculous, especially since I was already a PM customer and made the (ill advised) decision to upgrade to the promo plan. AND NOW, to add insult to injury, the site won't let me send a support email becuase it claims "your email doesn't match"!! Match what? I have double and triple checked and its absolutely the correct email address they have on file. Very, very very frustrated. I have already sent two messages to mods but still no answer. Wow.

Re: Day 11 still no service

josephcommerce — Wed, 30 Nov 2016 16:12:06 GMT

Cheers to @Shazia_K

quick and fast..

@daisyhuang96 is your issue resolved now?

I know it was long wait.. but.. now ..enjoy the cheap public mobility service...

Re: Day 11 still no service

speedyjc3 — Wed, 30 Nov 2016 16:13:59 GMT

I'm glad people are getting their issues resolved on here. Hopefully, I can get my porting issue sorted out soon as well.

Re: Day 11 still no service

Shazia_K — Wed, 30 Nov 2016 16:19:26 GMT

@Amelia7,

I'm truly sorry about this!

Please reboot your phone everything should be working now.

@speedyjc3,

please send me the following info:

PM Sim card #:

Number to port:

Account number with the previous provider:

Thanks,

Shazia

Re: Day 11 still no service

Rockdaddy22 — Wed, 30 Nov 2016 16:20:43 GMT

Here you go speedy, your turn 🙂
Shaz you really are amazing 😉

Re: Day 11 still no service

nguyenn — Wed, 30 Nov 2016 16:37:49 GMT

I just sent you a pm, I really need your help, thanks a lot for your support

Re: Day 11 still no service

Amelia7 — Wed, 30 Nov 2016 16:39:35 GMT

All working! Thanks a ton Shazia.

Re: Day 11 still no service

Rockdaddy22 — Wed, 30 Nov 2016 16:44:53 GMT

Beautiful 🙂

Re: Day 11 still no service

daisyhuang96 — Wed, 30 Nov 2016 17:17:32 GMT

Thank you Shazia for fixing it!!! I can finally use my phone again.

Re: Day 11 still no service

Rockdaddy22 — Wed, 30 Nov 2016 17:18:24 GMT

Thanks for the update, glad everything worked out.

Re: Day 11 still no service

dprud — Wed, 30 Nov 2016 17:54:43 GMT

Hi @Shazia_K,

Sent you a PM as well : port was left incomplete from Rogers since Nov.17. That's 13 days and counting X.X

Would you kindly take a look as well if possible?

Thank you!

Re: Day 11 still no service

dprud — Thu, 01 Dec 2016 05:59:57 GMT

Just want to confirm the mods were able to process my port today, it's now fully operational.

Thank you @Shazia_K, @Caroline_D and your team in assisting with this, I know you've been swamped with requests.

Re: Day 11 still no service

Rockdaddy22 — Thu, 01 Dec 2016 11:50:41 GMT

Thank you so much for the update, welcome to the PM family.