topic Re: Cannot make outbound calls in Get Support

Cannot make outbound calls

humiao — Wed, 05 Jan 2022 06:04:38 GMT

My phone cannot make out-bound calls. I have subscribe the plan 3month+3GB data and purchased an add-on: 200 min US and Canada Long Distance. I can receive inbound calls, but sometimes it is not stable and the caller was redirected to the voice mail without ringing my phone.
Could you please help?

Re: Cannot make outbound calls

HalfClap — Wed, 30 Nov 2016 14:54:26 GMT

@Mary_M

It appears this is a growing issue. I've had this for a week, and others are having similar issues as well. Not a port issue, I've had the phone for months prior to this issue.

Re: Cannot make outbound calls

josephcommerce — Wed, 30 Nov 2016 15:04:40 GMT

private message the MOD and tell them

OR go to contact us.. a public mobile website and setup a case.

But expect to wait.. as public mobile is swamp.

Re: Cannot make outbound calls

humiao — Wed, 30 Nov 2016 17:22:21 GMT

Oh... I canot file a case, when submitting the page gave me a message to check the email address... guess my email format is not supported by them, my email has the format a.b@gmail.com...

Re: Cannot make outbound calls

HalfClap — Thu, 01 Dec 2016 12:29:05 GMT

I've made numerous attempts to contact in every form I can think of. Facebook, twitter, email, phone, messaging mods, tagging mods, BBB, CCTS. Not a single response in 9 days.

Re: Cannot make outbound calls

Saray_O — Tue, 13 Dec 2016 16:41:23 GMT

Hi @humiao,

I'm sorry for the delay in our response!

Long-distance add-ons can only work if you have a plan with talk, that is the reason why you're unable to make and receive calls.

I have removed the add-on and credited back the $8 to your Public Mobile account. If you need anything else, send me a private message 🙂