topic Re: "No long distance add on" issue in Get Support

"No long distance add on" issue

DGVictoria — Wed, 05 Jan 2022 06:04:14 GMT

Dear @Shazia_K, @Jeremy_M, @Mary_M, @Val_T, @Brooke_C, and @Caroline_D,

Last Sunday I signed up for the $40 promo (unlimited province-wide / 12GB / global text), purchased a long distance add-on ($15/400min), and had my number port over. I can log into my online account just fine, and can place calls to *611.

Unfortunately, that's all I can do. Every time I try to make any other call (local or long distance), I get a recording stating that I have not purchased a long distance add-on. Text messaging doesn't work, nor does data. Also tried the SIM card in another phone that's been working with Public Mobile, but I get the same issue.

My previous provider has deactivated my old SIM, so the issue is clearly on the PM side.

Can someone please assist? It's been 10 days since I first contacted you, and I've been trying to regularly follow up via private message, the ticket submission form, and through this online community - and have had no response whatsoever.

Re: "No long distance add on" issue

ShawnC13 — Wed, 30 Nov 2016 05:51:51 GMT

When you log in does it show an amount of available funds? I am wondering if your account has the money available and a glitch hasn't picked a plan. But that doesn't make much sense if htey ahve ported your number. I hope a mod gets back to you quickly and gets this figured out for you

Re: "No long distance add on" issue

DGVictoria — Wed, 30 Nov 2016 06:24:09 GMT

My credit card was charged, the correct plan was applied (with funds debited), and my online account appears to be identical to a friend using Public Mobile successfully.

Re: "No long distance add on" issue

advnews — Wed, 30 Nov 2016 06:36:35 GMT

Have you tried putting a "1" in front of the number you are trying to call?

Re: "No long distance add on" issue

DGVictoria — Wed, 30 Nov 2016 06:53:49 GMT

Yup - tried calling local numbers, long distance numbers, even voicemail - nothing works, nor can I receive any calls. Also cant send texts or use data.

The one thing that does work is calling *611!