topic Re: NO Incoming call for 2+ weeks in Get Support

NO Incoming call for 2+ weeks

AnselmT — Wed, 05 Jan 2022 06:04:06 GMT

Hi,

I ported my number over from fido 2 weeks ago. I was able to make calls on Public mobile sim card right away with that number. But I can never receive call for 2 weeks. I assume the porting was not completed for incoming part. I have messaged @Shazia_K with my information and hope to have a response soon... 😞

Re: NO Incoming call for 2+ weeks

MoreYummy — Wed, 30 Nov 2016 04:33:35 GMT

Are you able to receive call from your Fido phone?

If yes, that means your port isnt successful. So only way is to have the mod to fix it.

Re: NO Incoming call for 2+ weeks

mimmo — Wed, 30 Nov 2016 04:43:45 GMT

if your fido number still works use that till it is fixed.

I know shazia was working and active late into the night today.

Re: NO Incoming call for 2+ weeks

makkahn28 — Wed, 30 Nov 2016 04:58:00 GMT

Yes, test the Fido Sim, if still active, the port did not fully assimulate with PM, and a PM Mod would need to come in to rectify

Re: NO Incoming call for 2+ weeks

AnselmT — Wed, 30 Nov 2016 05:32:04 GMT

No...It said number was not assigned when I called the number. I have no clue what was going on..

Re: NO Incoming call for 2+ weeks

makkahn28 — Wed, 30 Nov 2016 05:34:44 GMT

That is very strange.

@Shazia_K, @Mary_M, @Saray_O, @Jeremy_M, @Caroline_D, Can U help @AnselmT?

Re: NO Incoming call for 2+ weeks

AnselmT — Thu, 01 Dec 2016 05:07:55 GMT

Haven't got any response. Can I get some help? Thank you.

@Shazia_K, @Mary_M, @Saray_O, @Jeremy_M, @Caroline_D

Re: NO Incoming call for 2+ weeks

AnselmT — Thu, 08 Dec 2016 02:34:27 GMT

Can anyone please give me a response or advise what I should do now? I still haven't got anything back.... Thank you...

@Shazia_K, @Mary_M, @Saray_O, @Jeremy_M,

Re: NO Incoming call for 2+ weeks

Shazia_K — Thu, 08 Dec 2016 02:41:49 GMT

Hello @AnselmT,

I'm sorry for the long wait,

I sent you a reply, please refer to it.

Thanks,

Shazia

Re: NO Incoming call for 2+ weeks

stonechucker — Thu, 08 Dec 2016 02:46:16 GMT

Yay super Shazia too the rescue. Shazia, I'm amazed at the workload you and all the others are trying to manage. From an almost 4 month PM Community member, thank you to all the mods for your hard work.

Re: NO Incoming call for 2+ weeks

aneesrn — Thu, 08 Dec 2016 03:45:06 GMT

I have the exact same issue as this gentleman here. Is there any way this can be fixed for me as well?

Re: NO Incoming call for 2+ weeks

stonechucker — Thu, 08 Dec 2016 03:55:00 GMT

@aneesrn, you will need to send a private message with your SIM number, phone number, and any other related information to a Moderator.

it doesn't mater which mod you choose, it gets added to the queue. I suggest finding Shazia's name in the thread posts on page 1, clicking her name, and finding the send a private message link on the right hand side of the new webpage.

the queue is rather long at this time, so please expect a delay. If your previous sim is still working, use it until it stops.

i hope this helps you get service resolved.

Re: NO Incoming call for 2+ weeks

wilsonkevin — Thu, 31 May 2018 03:10:15 GMT

Just signed up got a new sim. Entered all the data online. Payed the monthly fee. AND NO SERVICE! been waiting for 6 hours!

Rebooted...tried to join the preferred network and nothing works! (other sims do work if i switch them)

No contact to phone and try to resolve by support...

Just wasted $55

Re: NO Incoming call for 2+ weeks

RobertQc — Thu, 31 May 2018 03:36:23 GMT

@wilsonkevin wrote:
Just signed up got a new sim. Entered all the data online. Payed the monthly fee. AND NO SERVICE! been waiting for 6 hours!
Rebooted...tried to join the preferred network and nothing works! (other sims do work if i switch them)
No contact to phone and try to resolve by support...
Just wasted $55

@wilsonkevinSorry you are having trouble, You need to contact @CS_Agent using this web forum instead of calling in, there are no call centers. It may seem crappy once in a blue moon when you require talking to someone, but the short delay in using this method saves a great deal of money over the long run by using public mobile. I myself had trouble at first set up and was quite frustated, but the $100's of dollors I save every year was worth that first day of frustration.

You will get a response Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT) , and you want to make your own new post and we can try and help you trouble shoot your problems. This one is from 2016.

Re: NO Incoming call for 2+ weeks

LEGO — Thu, 31 May 2018 03:35:12 GMT

@wilsonkevin What is your phone make / model?

Re: NO Incoming call for 2+ weeks

wilsonkevin — Thu, 31 May 2018 09:28:11 GMT

Blackview BV9000 pro

Re: NO Incoming call for 2+ weeks

LEGO — Thu, 31 May 2018 16:02:01 GMT

@wilsonkevin Based on this, I can see that your phone is 3G compatible, but not 4G LTE. You need to use SIM 1 slot on your phone. What plan are you on? If your plan is 4G LTE you may ask Moderators_Team to adjust it for you.