topic Re: Issue with the promo rate plan in Get Support

Issue with the promo rate plan

abrarnaeem — Wed, 05 Jan 2022 06:04:01 GMT

I activated my account on the 19th November, 2016 for a $40 promo package (province wide calling, international texting, 4GB data per month) after getting a sim card outside the Telus building. I recently noticed that my account is not displaying the package I signed up for. Rather it is only displaying 2 GB data per month.

I waited in a long queue on a cold rainy day to obtain a sim card so that I can benefit from the promo package. I have sent you a private message with all the relevant details. I kindly request you to look into this and transfer me to the promo plan.

Thank you,

Abrar Naeem

Re: Issue with the promo rate plan

mimmo — Wed, 30 Nov 2016 03:47:19 GMT

HI what exatly is your issue?

Re: Issue with the promo rate plan

Subbanator96 — Wed, 30 Nov 2016 04:39:29 GMT

Also, whats with the gaint link?

Re: Issue with the promo rate plan

makkahn28 — Wed, 30 Nov 2016 04:54:09 GMT

Yes, what is wrong with the Promo? Is your Data not working, or not getting full 12 GB Data allocation?

Is Prov-Wide Talk not functioning?

Re: Issue with the promo rate plan

abrarnaeem — Thu, 01 Dec 2016 03:25:27 GMT

Hi,

I edited my message, for some reason it was not apprearing properly before.

Re: Issue with the promo rate plan

abrarnaeem — Thu, 01 Dec 2016 03:27:39 GMT

Hi @Shazia_K,

I just fixed my initial post which did not appear properly, I was hoping if you could look in to it.

Thanks,

Abrar

P.S: I am messaging you cause you are the most popular Mod (and the only one I came across)

Re: Issue with the promo rate plan

Subbanator96 — Thu, 01 Dec 2016 03:29:39 GMT

@abrarnaeem have you private messaged @Shazia_K? Because this is a post on a public forum.

Re: Issue with the promo rate plan

qamarasad — Thu, 01 Dec 2016 03:34:50 GMT

I am having the same issue.

Re: Issue with the promo rate plan

abrarnaeem — Thu, 01 Dec 2016 04:02:10 GMT

yes i sent her message.

Re: Issue with the promo rate plan

abrarnaeem — Mon, 05 Dec 2016 21:31:23 GMT

I activated my account on the 19th November, 2016 for a $40 promo package (province wide calling, international texting, 4GB data per month) after getting a sim card outside the Telus building. However, my account is only displaying 2 GB data per month.

Re: Issue with the promo rate plan

computergeek541 — Mon, 05 Dec 2016 23:33:00 GMT

@abrarnaeem wrote:
I activated my account on the 19th November, 2016 for a $40 promo package (province wide calling, international texting, 4GB data per month) after getting a sim card outside the Telus building. However, my account is only displaying 2 GB data per month.
.

I think that you were probably activated on the wrong plan. This has to be fixed by someone at Public Mobile who has access to your acount. Go ahead and contact one of them to correct it.

Re: Issue with the promo rate plan

ech_786 — Tue, 06 Dec 2016 00:39:22 GMT

Yes you will need to contact mod
I am tagging @Shazia_K here for your help.

Re: Issue with the promo rate plan

Cassandradc1 — Mon, 12 Dec 2016 20:12:31 GMT

Hi abrarnaeem,

We are sorry for the delay; we have been receiving a high volume of request.

We have replied to your private message in order to help you. We are waiting for your response.

Thank you!

Re: Issue with the promo rate plan

qamarasad — Tue, 13 Dec 2016 02:49:32 GMT

The issue got resolved! Thanks Guys! you guys are Awesome!

Re: Issue with the promo rate plan

abrarnaeem — Mon, 19 Dec 2016 03:40:28 GMT

The issue is resolved. Thank you for your help.