topic Re: Says My Plan is Suspended? in Get Support

Says My Plan is Suspended?

stesteste — Wed, 05 Jan 2022 06:03:57 GMT

I signed up for the fall promotion (in October) and set myself to auto-renew for payments, yet as of November 27th my account has been suspended because I "failed to make a payment." I already paid $120 for 3 months in October and that's why I'm super confused. When I try to make a payment to unsuspend my account, it says I have a $0 balance and I can't make a payment because I don't owe anything to the system.

Does anyone know why my service (text + call + data) is suspended in this case? Has anyone encountered something like this before?

Re: Says My Plan is Suspended?

poohs — Wed, 30 Nov 2016 04:26:12 GMT

im experiencing the same thing right now. I've contacted the mods but neither two have replied. @Saray_O and @Mary_M ... I cant use my phone to text/call either because its suspended.
Guess we have to wait

Re: Says My Plan is Suspended?

makkahn28 — Wed, 30 Nov 2016 04:56:41 GMT

PM has been experiencing quite a bit of issues, most affected by that Promo, not sure how or why

PM Mods are working to correct this, and with the # of PPL who have raised that matter, the log jam is not short, but long, hopefully they'll have it processed quickly

Re: Says My Plan is Suspended?

jimm — Wed, 30 Nov 2016 15:11:20 GMT

Im in the same boat..

Re: Says My Plan is Suspended?

domspaz — Wed, 30 Nov 2016 18:37:07 GMT

why are the mods not even acknowledging it?

Re: Says My Plan is Suspended?

MarinaChulak — Wed, 30 Nov 2016 18:38:26 GMT

i am in the same boat

Re: Says My Plan is Suspended?

Rayl — Wed, 30 Nov 2016 23:27:47 GMT

Same here. Account Suspended.

Re: Says My Plan is Suspended?

stesteste — Tue, 06 Dec 2016 16:16:01 GMT

Hi Mods,

Any update on this matter? I recently tried to "re-activate" my plan and was charged $120 on my credit card hoping to get service back - it's been an incredibly painful wait. I've been without service for a week now.

Re: Says My Plan is Suspended?

poohs — Fri, 09 Dec 2016 16:21:42 GMT

Just a week? Ive been without a reply or service for 2 weeks and holidays are about to roll in