topic Re: I found out why I can't port in Get Support

I found out why I can't port

Denwong — Wed, 05 Jan 2022 06:03:19 GMT

So my number I was not main account holder at another company so the names don't match so number can't be ported
I have two way to do so.
1) cancel the account and order new sim and re apply , but I won't get my fall discount anymore because the special has expired.
2) it pm can help me fix this name problem and everything will be fine.
What should I do?
I found out waiting is useless and I haven't got any response from anyone
Please contact me Mods

Re: I found out why I can't port

UDP7 — Tue, 29 Nov 2016 21:33:55 GMT

You have to contact them, not the other way around.

Re: I found out why I can't port

jimmyche — Tue, 29 Nov 2016 21:35:30 GMT

You can get a hold of PM for Porting issues thru the below methods:

Webpage> Get help> contact us

and/or

Private message mod from here

I would recommend you to do both. Please take note that at the moment, there's probably going to be a week long wait for fixing this issue. You can also try message public mobile through facebook.I had better luck with faster response there.

Refer to this link regarding how to message mod

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: I found out why I can't port

imm1304 — Tue, 29 Nov 2016 21:35:42 GMT

Hi @Denwong!

You are most certainly allowed to port your number to PM even if your name was not on the account with the previous carrier.

In the "Authorization name" field.. just need to enter the name of the account holder.

So, if this was the only reason, then resubmitting the port request with the correct info is all you need to do.

Re: I found out why I can't port

josephcommerce — Tue, 29 Nov 2016 21:35:52 GMT

Contact the MOD...

Send your problem to 2 MOD...

Re: I found out why I can't port

patwoo — Tue, 29 Nov 2016 21:45:26 GMT

I tried

- contact us

- Private message

- Tag mod on forum

No response for over a week.

Re: I found out why I can't port

CaNuCk07 — Tue, 29 Nov 2016 21:46:39 GMT

@Denwong Be sure to try what @imm1304 said, it sounds liket hat would fix your issue.

Re: I found out why I can't port

Denwong — Tue, 29 Nov 2016 21:53:17 GMT

How do I resubmit the porting request??

Re: I found out why I can't port

CaNuCk07 — Tue, 29 Nov 2016 21:55:09 GMT

@Denwong same as the frfist time i believe.

Re: I found out why I can't port

imm1304 — Tue, 29 Nov 2016 22:06:03 GMT

@Denwong

Sign into selfserve account: https://selfserve.publicmobile.ca

Click on the Plans and Add-ons tab. Then click on Change Number tab. Then select the option to transfer existing number.

Dont forget to check the "I am authorized ..." checkbox at the bottom. If you get an authorization error, close the tab, sign back in again and click this checkbox first then enter number and info.

If this option doesn't work then I am afraid you are stuck waiting for PM staff to respond to you.

Re: I found out why I can't port

Denwong — Tue, 29 Nov 2016 22:20:29 GMT

Well I tried it doesn't work

Re: I found out why I can't port

Luddite — Tue, 29 Nov 2016 22:45:09 GMT

@Denwong The Authourized Name and account number must exactly the same as on the account you are trying to transfer.