topic Re: Confused in Get Support

Confused

Maharg15 — Wed, 05 Jan 2022 06:03:15 GMT

Someone please help me figure this out.

I am still waiting on a port problem like everyone else.

A moderator did read and reply to my private message and I did reply giving my chatr account number that was requested.

I have not heard back. I did reply back to see if the moderator could confirm she had received the message, no response.

I also received an email from support.publicmobile requesting my chatr account number, and I replied and gave it.

Did anyone else know they had a support e-mail??? I have been logging in to this community board every few hours for the past 10 days to check for messages.

Also got the public mobile survey.

Re: Confused

josephcommerce — Tue, 29 Nov 2016 21:30:50 GMT

The more information you can provide during the PORT out process the better. IMEI number, account number..etc.

Also, I would contact Chartr and tell them you plan to port this number out, and ASK them to put a note on the system.

I think it is easier to port out from big provider like Rogers and Bell.

Public mobile has already made an announcment they are working on the issue...

Just keep following up with the MOD maybe every other two days.

Hope your port ...get fixed soon...

Let us know when it does...

Thanks,

Joseph

Re: Confused

josephcommerce — Tue, 29 Nov 2016 21:34:27 GMT

Also,..when you fill out the Port out form..

make sure you put the correct account holder name.

The number belong to the MAIN account holder and not the usser.

You must provide the main account holder info.

Thanks,

Joseph

Re: Confused

Luddite — Tue, 29 Nov 2016 22:27:33 GMT

If your Chatr SIM still works, the port-in is unfinished.

Check this post to learn how to receive email notification of private messages:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215