https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-not-taking-effect/m-p/112398#M114201 There are many people having the same issue. Please email or send a message to one of the mods and be patient, they will make the appropriate corrections. Tue, 29 Nov 2016 03:11:09 GMT Mana 2016-11-29T03:11:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-not-taking-effect/m-p/112343#M114200 Hello, my friend joined pm few months ago and before the fantastic fall promo plan. She got the 2gb plan and couldn't be happier with it. I let her know that she could double her data due to the fall promo. She gave me access to her account and I activated her plan to the 12gb fall promo to take hold on her new pay period. Low and behold her pay period renewed and it's still showing 2gb plan. Now I'm in a bit of a pickle because I told her she can switch plans at no charge and I changed it for her. What is going on? Anyone else having this issue? Wed, 05 Jan 2022 06:02:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-not-taking-effect/m-p/112343#M114200 zoomzoom87 2022-01-05T06:02:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-not-taking-effect/m-p/112398#M114201 There are many people having the same issue. Please email or send a message to one of the mods and be patient, they will make the appropriate corrections. Tue, 29 Nov 2016 03:11:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-not-taking-effect/m-p/112398#M114201 Mana 2016-11-29T03:11:09Z