topic Re: Re-insert card or lose number in Get Support

Re-insert card or lose number

Homely — Tue, 04 Jan 2022 09:43:54 GMT

I'm be in the US for four months. I did NOT suspend my account, but decided to continue to pay, which I have. When I arrived I purchased a Mint Mobile card and swapped out the Public SIM Card in my phone. Now, after one month of not using the Public Mobile SIM I just received a message that unless I reinserted the Public SIM my number will be cancelled??? Can anyone explain this to me please.

Re: Re-insert card or lose number

softech — Thu, 30 Dec 2021 21:12:01 GMT

@Homely No, it shouldn't. As long as you pay your account, you don't need your PM SIM in the phone to make it active. PM only care you pay your bill

If you login to PM? Is the account status showing Active?

Be careful, if it shows Suspended, then something wrong, maybe Autopay failed and your account was suspended. If that is the case, you will need to pay the account quick. If account suspended for over 90 days, your number will be then gone

Re: Re-insert card or lose number

esjliv — Thu, 30 Dec 2021 21:11:57 GMT

@Homely wrote:
I'm be in the US for four months. I did NOT suspend my account, but decided to continue to pay, which I have. When I arrived I purchased a Mint Mobile card and swapped out the Public SIM Card in my phone. Now, after one month of not using the Public Mobile SIM I just received a message that unless I reinserted the Public SIM my number will be cancelled??? Can anyone explain this to me please.

@Homely - really? that does not seem right.

Can you log into your Self Serve account to check the status, and also the next renewal dates and all those things?

https://selfserve.publicmobile.ca/Overview/

You can also call your 1 855-478-2542 to check the status of your account. You will need your PIN for more detailed info.

Re: Re-insert card or lose number

NDesai — Thu, 30 Dec 2021 21:29:02 GMT

@Homely Can you provide us a screenshot of that message you received in case if we need to report this? It is possible your account went into Expired state and you now have 90 days to renew or else you will loose your number.

Re: Re-insert card or lose number

Anonymous — Thu, 30 Dec 2021 21:46:40 GMT

@Homely

review

Reactivate a suspended plan (publicmobile.ca)

go sign in to Self-Serve, to review your account, or call *611

if you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Re-insert card or lose number

Homely — Sun, 09 Jan 2022 20:40:21 GMT

Resolved

It was an imessage from Apple, not Public Mobile advising that the number is no longer associated with iphone.

Thanks to all for their concern, and I apologize for my error. But who knows, there maybe someone else that might not read and their messages corrected as well. lol. Happy New Year.

[Is PM being conflated with Apple a + or -? 😂 ........ Luddite]

Re: Re-insert card or lose number

esjliv — Thu, 30 Dec 2021 23:46:02 GMT

@Homely wrote:
Resolved

It was an imessage from Apple, not Public Mobile advising that the number is no longer associated with iphone.

Thanks to all for their concern, and I apologize for my error. But who knows, there maybe someone else that might not read and their messages corrected as well. lol. Happy New Year.

Thanks for the update @Homely . That is interesting and good to know.

But, just in case, did you check your account status through Self Serve and/or 611?

Autopay failures have been reported to happen, so you wouldn't want to be suspended for more than 90 days by mistake...or you WILL lose your phone number and account for real.

Since you are away for 4 months you could save some $'s, see some related articles:

https://www.publicmobile.ca/en/ns/get-help/articles/what-happens-when-you-miss-a-payment

https://www.publicmobile.ca/en/ns/get-help/articles/lost-or-stolen-phone

But, of course, if keeping it active (and payments going) while your away works, than that is all good too. 👍