topic Re: trouble connecting to network in Get Support

trouble connecting to network

upton24 — Tue, 04 Jan 2022 10:12:39 GMT

I'm having trouble conecting to the public mobile network with a LTYE Blade L8.

Any advice would be greatly appreciated.

Thanks

Re: trouble connecting to network

softech — Sat, 13 Nov 2021 16:45:55 GMT

@upton24 ZTE Blade L8 does not have the required band for connecting LTE in PM. In fact, the phone might not work LTE on any Canadian networks. I dont think it has any compatible LTE band

even 3G, it just have 1 compatible band on PM

where did you get the phone from? you tried on other network before?

Re: trouble connecting to network

0PX9O4 — Sat, 13 Nov 2021 16:56:07 GMT

To add to what @softech has already stated above...

There's conflicting information about whether the ZTE Blade L8 even supports a single band that the PM network runs on. According to the following source, this particular phone does not support the 1900MHz Band 2 on the HSDPA 3G network:

https://www.gsmarena.com/zte_blade_l8-9714.php

It's quite possible that this device is entirely incapable of working on any cellular network in Canada.

Re: trouble connecting to network

Anonymous — Sat, 13 Nov 2021 17:48:56 GMT

@upton24

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

you can try to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and again do Rebooting your phone ,This is quick and simple,

Re: trouble connecting to network

0PX9O4 — Sat, 13 Nov 2021 17:51:47 GMT

@Anonymous wrote:
@upton24
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,

you can try to reset network settings on an Android device
Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."
or visit Here link,

and go Changing APN Settings On Android device
click Here link,

and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link

for android visit Here link ,

and again do Rebooting your phone ,This is quick and simple,

@Anonymous

How on earth could any of that help, if the phone doesn't support any of the frequencies that the PM network runs on?

Re: trouble connecting to network

Anonymous — Sat, 13 Nov 2021 17:54:51 GMT

@0PX9O4 @upton24

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Check your phone's compatibility (publicmobile.ca)

Re: trouble connecting to network

gpixel — Sat, 13 Nov 2021 18:28:27 GMT

@upton24

maybe your can purchase a phone from PM

https://www.publicmobile.ca/en/bc/phone-section

Re: trouble connecting to network

Meow — Sat, 13 Nov 2021 18:33:18 GMT

What was the reason buying this phone? Price?

GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2 3G HSDPA 900 / 2100
GSM Version (DOESNT WORK WITH CDMA CARRIERS LIKE VERIZON AND SPRINT)

I would always stick with tried and true brands and avoid alibaba's brands or similar stuff.

Re: trouble connecting to network

jmccormack — Tue, 14 Dec 2021 00:58:22 GMT

Always check your APN settings and configure them correctly.

https://apn-canada.gishan.net/en/apn/public-mobile

https://www.luckymobile.ca/support/phone/access-point-name

Hope this was of use for you.

Best Regards

Re: trouble connecting to network

computergeek541 — Tue, 14 Dec 2021 03:31:11 GMT

@jmccormack wrote:
Always check your APN settings and configure them correctly.

https://apn-canada.gishan.net/en/apn/public-mobile

APN settings are unrelated to a phone's overall connectivity to the base Public Mobile network, and as mentioned earlier, nor can they help in a situation in which the phone has no signal or poor signal due to poor network compatibility.

Re: trouble connecting to network

jmccormack — Tue, 14 Dec 2021 03:41:17 GMT

Right,

Signal and Data are intimately related, proper APN settings are paramount to proper functionality.

Wifi is a totally different matter which requires no SIM card. Hard resetting a phone is a useless endeavour and bad advice. From my experience at AT&T 99% of the time the password is wrong, the router is MAC filtered or the cell is too far away from the signal.

Repairing a perfectly good phone is not a proper course of action, and saying "maybe I should have got that" also bad. Just saying, all the suggestions I have seen SIM slot 1 and 2 etc are nonsense mine works fine from Slot 2 as it is correctly configured with no hard resets. ; )

regards

Re: trouble connecting to network

computergeek541 — Tue, 14 Dec 2021 03:45:43 GMT

@jmccormack wrote:
Right,
Signal and Data are intimately related, proper APN settings are paramount to proper functionality.

That's only the case for data. This thread isn't related to the use of data. It's about not being able to connect to the network at all. Making changes to APN setings will not help in this situation.

Re: trouble connecting to network

jmccormack — Tue, 14 Dec 2021 03:56:43 GMT

Right, what was the second half if not the bulk of my reply? Wifi

1. Airplane Mode OFF--- any signals? out of the box, if the answer is no, phone is a dud
2. Signals - type router password carefully and log in. nothing? have them log in at the point of purchase. maybe a bad phone
3. WPS button on router log into inet that way easiest way (make sure WPS is activated on Router usually 192.168.0.1 to log into RG from a browser. type RG password enable WPS if disabled.

Best to make sure everything works on the phone, I agree! Those are three solid tips (#2 being the best) Sometimes some phones are duds, probably the one's made on Friday afternoon 😉