topic Re: ADMIN PLEASE HELP! Long time customer in Get Support

ADMIN PLEASE HELP! Long time customer

Tyler_R — Wed, 05 Jan 2022 06:02:03 GMT

I have been with public mobile for around 5years now, I just switched from my grandfathered plan to a new plan and as soon as it switched I am unable to make and receive calls and text messages! My plan is active and everything is paid... I have done everything i can and it still doesn't work, can someone please help resolve these issues? @Mary_M I am unable to email because it says the email doesn't exist but it's the same one on my account.

Re: ADMIN PLEASE HELP! Long time customer

imm1304 — Mon, 28 Nov 2016 21:56:50 GMT

Hey @Tyler_R,

Please delete your phone number by editing your post. This is a public forum and anyone can see it. Send your personal info to Mary via a private message instead.

Re: ADMIN PLEASE HELP! Long time customer

Tyler_R — Mon, 28 Nov 2016 22:04:28 GMT

How do I send a private message???

Re: ADMIN PLEASE HELP! Long time customer

Mana — Mon, 28 Nov 2016 22:07:45 GMT

Click on the person's username and then on the next screen you will see the option for sending a private message.

Re: ADMIN PLEASE HELP! Long time customer

Tyler_R — Mon, 28 Nov 2016 22:10:35 GMT

Sorry but where about can I find their username to click on?

Re: ADMIN PLEASE HELP! Long time customer

publicbond — Mon, 28 Nov 2016 22:22:26 GMT

@Tyler_R , this might help you.

http://productioncommunity.publicmobile.ca/t5/Discussions/Messaging-Moderators/m-p/103657#M30126

Re: ADMIN PLEASE HELP! Long time customer

mimmo — Mon, 28 Nov 2016 22:22:34 GMT

click on the name mary in your first post that will take you to a new page on teh right you shoudl see send mary a private message

Re: ADMIN PLEASE HELP! Long time customer

publicbond — Mon, 28 Nov 2016 22:27:05 GMT

@Tyler_R, You may also need this before you drop them a msg.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: ADMIN PLEASE HELP! Long time customer

imm1304 — Mon, 28 Nov 2016 22:28:23 GMT

In your first post, you tagged Mary. Scroll back up and you will see that her name is blue... just click it and you will be on Mary's profile page. Near the right hand side of the screen there, you will see option to send her a private message.

Re: ADMIN PLEASE HELP! Long time customer

Tyler_R — Mon, 28 Nov 2016 22:58:40 GMT

Thx for the help guys!