topic Re: Just when you think the service couldn't get any worse... in Get Support

Just when you think the service couldn't get any worse...

jamieleef1 — Wed, 05 Jan 2022 06:01:41 GMT

I've been a public mobile user since the spring. My switch to the 12gb promo plan and reward payment issues still haven't been resolved, despite private messages to the moderators on NOVEMBER 13 (!!!) and again last week. These private messages have not been read.

And just this weekend my phone has stopped being able to send/receive calls and text messages. An automated voice messages says something like, "Sorry, we cannot complete your call, you don't have an active long distance add-on..." I am at home in my home city. My location has not changed. My phone was able to make calls as of a week ago.

My cellular data (internet) still works, however.

I have turn my phone on and off to try and reset things, still nothing.

If any moderator is out there, can they please address my issues. I am all paid up for the next 3 months. At the latest (February) I will definitely be switching carriers. At the earliest, I will be signing up with another carrier within the coming weeks as I cannot even make a simple telephone call. (thus wasting my $120 that public mobile already has).

Jamie

Re: Just when you think the service couldn't get any worse...

Mana — Mon, 28 Nov 2016 17:59:33 GMT

Do you have any signal showing on your phone?

Re: Just when you think the service couldn't get any worse...

CaNuCk07 — Mon, 28 Nov 2016 18:02:35 GMT

@Luddite mentioned that you can make calls using fongo.com and your data. I know it sucks but in an emergency thats an option.

I'm curious, what happens when someone tries to call you? @jamieleef1

Re: Just when you think the service couldn't get any worse...

jamieleef1 — Mon, 28 Nov 2016 18:07:24 GMT

Yes, I do have signal.

And just to clarify upon my initial post, I was trying to make a local call, not a long distance one.

Re: Just when you think the service couldn't get any worse...

stonechucker — Mon, 28 Nov 2016 18:07:31 GMT

I've had this problem a few times also, and have discovered if I call +1 and the 10 digit number (local or long distance) the call completes for a same province number. It should do the same for a Canada-Wide number, however I do not have that to confirm.

Other carriers seem to allow straight 10-digit dialing whether local or long distance, and simply warn about possible additional costs, and switch your call to the correct local vs. long distance.

I hope this helps.

Re: Just when you think the service couldn't get any worse...

jamieleef1 — Mon, 28 Nov 2016 18:08:42 GMT

Yeah, I have used fongo when needed.

And when someone tries to call me, it goes to my voice message.

Re: Just when you think the service couldn't get any worse...

Luddite — Mon, 28 Nov 2016 18:52:04 GMT

Another coping strategy: use fongo for now and (a) since callers can reach voicemail call it yourself, press * once during your message and follow the prompts to change your "not available" message to tell folks your Fongo number; or (b) retrieve your messages now and then.

This seems to be a new bug.

Re: Just when you think the service couldn't get any worse...

HalfClap — Mon, 28 Nov 2016 18:55:12 GMT

Yep. Same issue for a week now (going from 6gb to 12 gb plan problem as well). Been asking all over the forums, twitter, private messages. Nothing. This is embarassing.

Re: Just when you think the service couldn't get any worse...

ryanwoo — Mon, 28 Nov 2016 19:46:39 GMT

Same problem here, plan change caused no voice service for a week. No help from mods.

Re: Just when you think the service couldn't get any worse...

Luddite — Mon, 28 Nov 2016 20:37:14 GMT

Here's my view today :

http://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

Re: Just when you think the service couldn't get any worse...

jamieleef1 — Mon, 28 Nov 2016 21:20:44 GMT

My account appears to have been looked at by somebody (things have changed). But issues still remain...

When I click my plan details it appears as this...

Pick & Pay

This plan includes: -
- 12GB Data
- Expired
- Unlimited International Text
- Unlimited Provincial Talk

However, on the main screen under "My add-ons" it appears as this...

Booster Name Amount Used

4GB Data

162.709 / 4096 MB

Also, I am still not able to send/receive calls and text.

One issue that appears to have been addressed is my reward for signing up for autopay.

I now have $6 in my "available funds" (which wasn't there previously)

I have sent a private message to the mods with this update.

Jamie