topic Re: No Response From PM in Get Support

No Response From PM

Felipe_VR — Wed, 05 Jan 2022 06:01:35 GMT

I have sent three emails and 48 hours has passed since all three were sent out.
#1748-8276 (Monday Nov 21)
#3823-1655 (Friday Nov 18)
#6096-7961 (Thursday Nov 24)

My activation failed on Nov 18 and I was unable to get assistance in setting up the account. However I was charged for the plan on my credit card. I have requested for a refund of this money as I technically cannot and have not utilized any service. I will reconsider my options with Public Mobile once I have been refunded the $135 that i was charged on my credit card for a service I have not been able to utilize nor have had any assistance in correcting. Please note that I am not asking for the account to be set up, I am simply asking for a refund for a charge that was my to my credit card.
Thank you

Re: No Response From PM

CaNuCk07 — Mon, 28 Nov 2016 17:20:02 GMT

@Felipe_VR Best way to get your issue resolved is via private messaage to the moderators.

With that said, PM is prorating your start date to the dat you actually get service so you wont loose service time you paid for.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: No Response From PM

Rockdaddy22 — Mon, 28 Nov 2016 17:20:29 GMT

Have you even tried the sim?

Re: No Response From PM

Felipe_VR — Mon, 28 Nov 2016 18:29:43 GMT

I did try the SIM. It showed I was on PM network and I received text notifications indicating that I did not have a plan that had texting and when trying to make outbound calls that failed as well. I did private message MOD's and have not received a response.

Re: No Response From PM

CharlesT — Mon, 28 Nov 2016 20:30:48 GMT

Sorry to hear about your situation Felipe, I have not been able to reach PM either, I have pm'ed both staff/mods on the Community and emailed through the contact page. I am hoping to hearing back on the promo deal that I believe I am eligible for. I will update here as soon as I hear back form the PM folks!

Re: No Response From PM

Luddite — Mon, 28 Nov 2016 20:35:06 GMT

Read it and weep:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

Re: No Response From PM

xinit0 — Mon, 28 Nov 2016 20:39:13 GMT

Tl;dr Luddite - "suck it, it's your fault"

On all threads.

My sole complaint is the lack of transparency that looks like a lack of progress / lack of attention.

Sadly, while having fallback numbers for contact, etc, there are resumes in the wild, etc, that aren't conducive to distributing additional contact points, etc. A response of "the number is out of service" sounds like "unemployable" ...

Re: No Response From PM

Saray_O — Wed, 30 Nov 2016 22:49:40 GMT

Hi @Felipe_VR,

I'm really sorry about this inconvenient. I have sent you a private message!

Saray

Re: No Response From PM

Rockdaddy22 — Thu, 01 Dec 2016 01:00:08 GMT

Any updates here?