topic Re: 8 DAYS SINCE PORTING ATTEMPT in Get Support

8 DAYS SINCE PORTING ATTEMPT

dcylwa — Wed, 05 Jan 2022 06:01:15 GMT

Absoulutely Rediculous .

Private messaged all the mods with all the relevant info - Yes tried all the trouble shooting .. # needs to be ported .

I wonder if the calling better bisness bureau will help at this point . Absoutely frustrating . get your ducks in a row PM .

Please assist @Shazia_K

Re: 8 DAYS SINCE PORTING ATTEMPT

Rockdaddy22 — Mon, 28 Nov 2016 15:27:44 GMT

You don't think they're trying, check the announcements section.

Re: 8 DAYS SINCE PORTING ATTEMPT

UDP7 — Mon, 28 Nov 2016 16:01:37 GMT

When's the last time you private messaged a mod?

Re: 8 DAYS SINCE PORTING ATTEMPT

xCameron94x — Mon, 28 Nov 2016 16:06:10 GMT

some people have been dealing with over 2 weeks, so you're further down the line as there is a lot of back log

Re: 8 DAYS SINCE PORTING ATTEMPT

ShawnC13 — Mon, 28 Nov 2016 16:23:57 GMT

Sorry to hear that you are still having issues. I agree that the wait is beyond reasonable but they are doing what they can and hopefully will get to you soon. I know comments don't help your issue get resolved but once it is all cleared up the plan pricing here is amazing.

Re: 8 DAYS SINCE PORTING ATTEMPT

allenly — Mon, 28 Nov 2016 16:49:10 GMT

The same here. 8 Days since activation/port. I have no service at all. No data, no voice. 😞 I already PM mod, but still waiting on response.

Re: 8 DAYS SINCE PORTING ATTEMPT

Shazia_K — Mon, 28 Nov 2016 18:10:51 GMT

Hello @UDP7,

Can you please send me a private message with the required info?

Thanks,

Shazia

Re: 8 DAYS SINCE PORTING ATTEMPT

UDP7 — Mon, 28 Nov 2016 19:13:18 GMT

Some confusion here. I have no problem, it's @dcylwa that needs help fixing. 🙂

Re: 8 DAYS SINCE PORTING ATTEMPT

Shazia_K — Mon, 28 Nov 2016 19:37:19 GMT

oops!

So if this is the case both issues for @dcylwa, @allenly, have been resolved please both check PMs.

Thanks for letting know @UDP7

Shazia

Re: 8 DAYS SINCE PORTING ATTEMPT

cx — Mon, 28 Nov 2016 19:46:27 GMT

Hello @Shazia_K

Same here. My phone number from Rogers failed to port over and it has been 8 days. I reported it 7-8 days ago and have been waiting patiently. I have yet to receive a response from a moderator so I just send you a private message with the required information. Awaiting for your response.

Thanks,

Re: 8 DAYS SINCE PORTING ATTEMPT

Mint — Mon, 28 Nov 2016 19:52:29 GMT

@Shazia_K I'm 10 days in without service. How are you prioritizing resolution of these issues...?

Re: 8 DAYS SINCE PORTING ATTEMPT

xCameron94x — Mon, 28 Nov 2016 19:54:02 GMT

its probably from oldest PM requests(near the beginning of november) to newest (now)

Re: 8 DAYS SINCE PORTING ATTEMPT

xinit0 — Mon, 28 Nov 2016 19:56:36 GMT

There's PMs, there's the forum and there's the ticket numbers from Contact Us. It's not very clear at all. Is there a single queue, or multiple queues, or is it more of a loose pile of tickets that they pick from at random?

Re: 8 DAYS SINCE PORTING ATTEMPT

Mint — Mon, 28 Nov 2016 19:56:52 GMT

I PMed Mary_M on Sunday which was 8 days ago.

Re: 8 DAYS SINCE PORTING ATTEMPT

selvia_foeng — Mon, 28 Nov 2016 20:08:06 GMT

@Shazia_K, I have been waiting for more than a week.. please tell me how is the process.. Thanks

Re: 8 DAYS SINCE PORTING ATTEMPT

StephanieD — Mon, 28 Nov 2016 20:23:52 GMT

I'm not sure what the process is either @Shazia_K , I can only imagine and sympathise with how busy you all must be !! I received your pm on Friday and replied, but have not heard back 🙂

Re: 8 DAYS SINCE PORTING ATTEMPT

Dilawer — Mon, 28 Nov 2016 20:26:30 GMT

@Shazia_K Hi

I send you PM. Kindly check the message and resolve my issue

Thanks Alot

Dilawer

Re: 8 DAYS SINCE PORTING ATTEMPT

Rob99 — Mon, 28 Nov 2016 21:11:53 GMT

I don't think they are going from oldest to newest.

I see a lot of people who are whining, complaining and typing in ALL CAPS get attention and issues resolved faster

And i see a lot of people who have the same issues who PM'd AFTER other people get their issues resolved first.

I saw a message posted today asking what is the best method to contact, and a Mod chimed up within half an hour telling them to PM her!

Re: 8 DAYS SINCE PORTING ATTEMPT

Rockdaddy22 — Mon, 28 Nov 2016 21:15:28 GMT

Some mods do different jobs. Some are working emails, some private messages, some twitter and facebook and one sometimes cruising the forums. To the best of my knowledge anyway.

Re: 8 DAYS SINCE PORTING ATTEMPT

xinit0 — Mon, 28 Nov 2016 21:17:30 GMT

So, a giant pile of tickets on the floor... 🙂