topic Re: 10 days since porting attempt. Cannot receive incoming calls. Please help! in Get Support

10 days since porting attempt. Cannot receive incoming calls. Please help!

s3prasad — Wed, 05 Jan 2022 06:01:09 GMT

Hi @Mary_M @Brooke_C @Shazia_K @Jeremy_M @Cat_L,

I know you are likely inundated with porting requests, but i've been without phone service for over 10 days now.

Liek so many of us, I can make outgoing calls, but cannot receiving incoming calls. Texts are intermittent.

I've emailed customer service to no avail. My porting details can be found in that correspondence.

I would really appreciate your assistance here.

Kindest regards,

s3prasad

Re: 10 days since porting attempt. Cannot receive incoming calls. Please help!

CaNuCk07 — Mon, 28 Nov 2016 15:01:09 GMT

@s3prasad You mentioend to email customer service, but did you send a private message to the moderators?

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: 10 days since porting attempt. Cannot receive incoming calls. Please help!

Rockdaddy22 — Mon, 28 Nov 2016 15:02:41 GMT

Don't forget twitter and facebook

Re: 10 days since porting attempt. Cannot receive incoming calls. Please help!

Myxx — Mon, 28 Nov 2016 15:04:28 GMT

10 days here too! cannot access self servefor porting .. Now it's costing me another month on my Rogers account as I cannot port out or cancel the account because I do not want to lose the number. The courtesy of an acknowledgment would be apppreciated. ....... Pm's sents to mods and a ticket was submitted to your help desk.., No response...

Re: 10 days since porting attempt. Cannot receive incoming calls. Please help!

CaNuCk07 — Mon, 28 Nov 2016 15:04:17 GMT

@Myxx Per the above posts, make sure to have sent a private message with your info.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

As @Rockdaddy22 mentioned twitter and facebook are another option ,especially if you've been waiting this long, its nuts.

Re: 10 days since porting attempt. Cannot receive incoming calls. Please help!

s3prasad — Mon, 28 Nov 2016 15:12:00 GMT

Yes - i've private messaged MODS as well as contacted them through Facebook - nothing so far.

Re: 10 days since porting attempt. Cannot receive incoming calls. Please help!

Rockdaddy22 — Mon, 28 Nov 2016 15:20:05 GMT

How many days since the first message? That's what counts.

Re: 10 days since porting attempt. Cannot receive incoming calls. Please help!

s3prasad — Mon, 28 Nov 2016 15:22:02 GMT

@Rockdaddy22

9. I reached out them 24 hours my initial porting attempt.

Re: 10 days since porting attempt. Cannot receive incoming calls. Please help!

Rockdaddy22 — Mon, 28 Nov 2016 15:24:28 GMT

Still terrible I'm sorry 😞

Re: 10 days since porting attempt. Cannot receive incoming calls. Please help!

s3prasad — Mon, 28 Nov 2016 15:26:46 GMT

Thanks for your sympathy guys!