topic Re: 11 days without PM service - this is getting ridiculous in Get Support

11 days without PM service - this is getting ridiculous

GillianX — Wed, 05 Jan 2022 06:01:07 GMT

Same request again - Can any Mod help and resolve the issue?

I am tired of typing the same message again...Just coping and pasting here...

Ported from Speakout pre-paid Nov 18. Can make phone calls or send texts...but unable to receive calls/texts...

I have sent private messages with needed information to mods, no response at all...Opened a ticket as well. Ticket #2007-8586.

Please is there any mod available to help with my porting request? Much appreciated! @Mary_M@Shazia_K@Saray_O

Been waiting for 6 days for help - No response at all....

GillianX — Wed, 05 Jan 2022 05:53:50 GMT

I activited my PM sim card last Friday, and then chose to port my number from previous provider which is SpeakOut. Having problems since ported - unable to receive incoming calls/texts, specifically i receive no notifications for incoming texts, and all incoming calls go directly to my Speakout voicemail...but i can make outgoing calls and send texts...data works fine.

Sent private messages to a couple of Mods promptly after I encourtered the problem..Submitted an online form too...Unfortanately nothing got back to me yet...

I understand that the mods might have been swamped because of the large volume of customers during the fall promotion...However I truely hope someone from the support team can respond to customer's concerns/problems efficiently...Getting no acknowledgement for 6 days seems unacceptable.

Re: 11 days without PM service - this is getting ridiculous

Gwm — Mon, 28 Nov 2016 14:55:26 GMT

Hi am having the same issues after coming from Rogers. I need a cell phone, much like everyone else. But most of all it would be nice for some help and service.

Re: 11 days without PM service - this is getting ridiculous

CaNuCk07 — Mon, 28 Nov 2016 15:02:23 GMT

@Gwm Best to start your own thread and more importantly send a private message to the moderators in ortder to get your issue resolved.

In your private message make sure to include the relevant information from teh below thread.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: 11 days without PM service - this is getting ridiculous

GillianX — Mon, 28 Nov 2016 15:03:10 GMT

extremely furstrated!!! We are getting no customer service at all...

Re: 11 days without PM service - this is getting ridiculous

Gwm — Mon, 28 Nov 2016 15:07:30 GMT

I will send an other PM to a different Mod. I did do what that link said to do last week. Thanks for the reply.

Re: 11 days without PM service - this is getting ridiculous

Rockdaddy22 — Mon, 28 Nov 2016 15:09:48 GMT

Hopefully these can get resolved today

Re: 11 days without PM service - this is getting ridiculous

Gwm — Mon, 28 Nov 2016 15:12:05 GMT

You're not kidding. Lol.

Re: 11 days without PM service - this is getting ridiculous

mimmo — Mon, 28 Nov 2016 15:17:37 GMT

have you tried using your old sim cards. if they work use those till the mods get to you. PM will adjust the billing cycle to your port in date so you are not paying for two phone lines.

Re: 11 days without PM service - this is getting ridiculous

Gwm — Mon, 28 Nov 2016 15:22:30 GMT

My Rogers sim doesn't work anymore. I tried that. My phone shows I am on the Public Mobile network, I can't make or receive calls or use data.

Re: 11 days without PM service - this is getting ridiculous

mikado0401 — Mon, 28 Nov 2016 15:24:11 GMT

Same here... I am basically on the same boat and no one can find me nor I can find anyone by phone...

Re: 11 days without PM service - this is getting ridiculous

GillianX — Mon, 28 Nov 2016 15:26:01 GMT

Thank you. I wish too.

Re: 11 days without PM service - this is getting ridiculous

Rockdaddy22 — Mon, 28 Nov 2016 15:26:24 GMT

So you're completely without service? I'll tag @Shazia_K I don't know if she'll have time today, she's swamped obviously, maybe she could take a look at these cases.

Re: 11 days without PM service - this is getting ridiculous

GillianX — Mon, 28 Nov 2016 15:28:05 GMT

Thank you again for being so kind to help. Hopefully i can get some help today:)

Re: 11 days without PM service - this is getting ridiculous

GillianX — Mon, 28 Nov 2016 15:29:07 GMT

This is crazy...

Re: 11 days without PM service - this is getting ridiculous

Gwm — Mon, 28 Nov 2016 15:30:24 GMT

What.

Re: 11 days without PM service - this is getting ridiculous

Luddite — Mon, 28 Nov 2016 17:17:17 GMT

A coping strategy if your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Not really any consolation I know.

Re: 11 days without PM service - this is getting ridiculous

Gwm — Mon, 28 Nov 2016 18:16:58 GMT

Thanks for the info. I'll check it out

Re: 11 days without PM service - this is getting ridiculous

Gwm — Mon, 28 Nov 2016 18:20:35 GMT

Thanks for the info. I'll check it out.

Re: 11 days without PM service - this is getting ridiculous

Gwm — Mon, 28 Nov 2016 18:35:29 GMT

Issues resolved. Thanks for the help guys. Hopefully PM will be awesome like it looks like it can be.