topic Re: Broken Port in Get Support

Broken Port

SCoker — Wed, 05 Jan 2022 06:01:02 GMT

Just reporting a broken port from Koodo Post paid

I have sent details to Mary via PM

But if it helps, I did get confirmation of success from PM and good-bye email from Koodo. Currently my ported number say 'not in service' message.

Please and thank you

Re: Broken Port

leungmichelle — Mon, 28 Nov 2016 14:48:12 GMT

The same thing happened to me (port from WIND / Freedom) and I am waiting for a response from @Mary_M and @Shazia_K. I'll keep you posted if I hear from either of them.

Re: Broken Port

maria2016 — Mon, 28 Nov 2016 14:48:27 GMT

How long did you have to wait for a successful port?

Re: Broken Port

leungmichelle — Mon, 28 Nov 2016 14:51:14 GMT

I am still waiting. I sent the mods a private message yesterday & hoping to get a reply soon because I'm worried I have lost my number for good :'(

Re: Broken Port

CaNuCk07 — Mon, 28 Nov 2016 14:51:37 GMT

@SCoker@leungmichelle Make sure you send a private message to the moderators, and if you already have please make sure to include the relevant information from the below post.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

@maria2016 A successful port shouldnt take more than 30 minutes ideally, could take longer, but shouldnt be longer than a day.

Re: Broken Port

SCoker — Mon, 28 Nov 2016 14:58:17 GMT

Am I correct in assuming that a PM sent to one of the MODs is available to (and presumably will) be read by other MODs. Granted, I am aware the Read Mesage inidicator will not be updated.

eg I sent to Mary, but she is apparently offline. I don't need to send to others by searching out who may be online. Is this true?

Thanks

Re: Broken Port

CaNuCk07 — Mon, 28 Nov 2016 15:00:02 GMT

@SCoker Correct all the other mods can view the messages. No need to resend.

Re: Broken Port

leungmichelle — Mon, 28 Nov 2016 15:06:34 GMT

@CaNuCk07 oops! Useful to know for next time...I feel bad that I sent it to a few mods

Re: Broken Port

SCoker — Tue, 29 Nov 2016 15:02:37 GMT

Shameless bump. I don't know if that helps or not

Re: Broken Port

Rockdaddy22 — Tue, 29 Nov 2016 15:05:04 GMT

Can't hurt to bumb every so often

Re: Broken Port

Mary_M — Tue, 29 Nov 2016 18:04:30 GMT

Hey @SCoker,

I am looking into your port request as we speak. Please expect a reply to your private message 🙂

Thank you for your patience,

Mary

Re: Broken Port

SCoker — Tue, 29 Nov 2016 18:10:49 GMT

Re: Broken Port

xinit0 — Tue, 29 Nov 2016 18:31:06 GMT

Re: Broken Port

xinit0 — Tue, 29 Nov 2016 18:32:45 GMT

I hit 'post' accidentally and can't see a delete option on mobile site...

Encouraging to see 24 hour old PMs get responses when I'm sticking up on 96 hours...

Re: Broken Port

smp99 — Tue, 29 Nov 2016 20:18:07 GMT

You have no idea when the orginal Private message was sent.