topic Re: Porting not complete in Get Support

Porting not complete

Meesch — Wed, 05 Jan 2022 06:00:39 GMT

Hi there, I registered 2 phones a week ago (sunday) and their ports weren't successful. I've sent an email and pm'd the mods here with the message still saying "not read". Not sure how long we're supposed to wait for a reply, but i'd say a week is plenty.

Re: Porting not complete

makkahn28 — Sun, 27 Nov 2016 20:36:16 GMT

Hi. PM has been swamped by issues that were linked to that recent promo, and now are processing the back log of issues ppl have private messaged PM on, rest assured, PM Mods are working to clear up and will get to U ASAP

Re: Porting not complete

Rockdaddy22 — Sun, 27 Nov 2016 20:45:47 GMT

Just curious if you provided imei or pin during porting?

Re: Porting not complete

Meesch — Sun, 27 Nov 2016 20:49:12 GMT

At the time I gave them my pin# but I guess it wasn't enough information because I ended up getting a text asking for more information so I replied with the account#, imei, and pin# but nothing else has been done and never got a porting confirmation text.

Re: Porting not complete

Meesch — Sun, 27 Nov 2016 20:51:53 GMT

I found it kind of strange for them to ask for only 1 piece of information out of the 3. Brought over 5 phones one by one from rogers and provided the imei for those, but with the last 2 I provided only the pin and seems that's where it all went wrong.

Re: Porting not complete

Rockdaddy22 — Sun, 27 Nov 2016 20:52:57 GMT

Yep, I personally stick to accountnumbers only.

Re: Porting not complete

makkahn28 — Sun, 27 Nov 2016 21:00:10 GMT

Once a PM Mod gets to U, A/C is fixed efficiently, and away U go