topic Re: Waiting for response in Get Support

Waiting for response

Camgson — Wed, 05 Jan 2022 06:00:33 GMT

Your support request (#0748-3533)
Can someone respond please. My account was deactivated and I couldn't change to the 38 4gb plan. Been waiting for a response far to long. Good thing I didn't port my number as I would have been without service for a week.

Re: Waiting for response

makkahn28 — Sun, 27 Nov 2016 20:24:56 GMT

PM has had a back log of issues when that Promo was launched, and they're just trying to now process those, in the order that they received, BUT rest assured they haven't forgotten about you, the Promo will be honoured if U have the Sim order #

Re: Waiting for response

Camgson — Mon, 28 Nov 2016 06:12:52 GMT

I already have a SIM I used all summer and let it go to deactivated until I could get a better plan. my account was stuck in deactivated status and the plan wouldn't stick when I tried to switch......... You can see my account if you look into it. Just want to know how big the line up is add I want to also port my number away from freedom mobile but not until I am guaranteed the plan.

Re: Waiting for response

Camgson — Sat, 03 Dec 2016 03:51:42 GMT

Still waiting for a response

Re: Waiting for response

Camgson — Sat, 10 Dec 2016 21:58:41 GMT

I have posted multiple requests about not being able to update my plan to the promotional fall special and still responses. We are busy black blah blah. I need someone to help correct my account and change to the fall promotion on auto renew 90 day Canada wide unlimited text 12 GB. Please help address this and if I can actuality get in response it will be honoured port my number from Wind........I have spoken via email aw IL to multiple mods and it appears none of them actually read my emails with an appropriate response.

Re: Waiting for response

Mary_M — Sat, 10 Dec 2016 22:07:43 GMT

Hey @Camgson,

Thank you for reaching out to us and for your patience!

Can you please confirm your SIM card number via private message? I'll look into this and make the necessary adjustments to your account 🙂

I look forward to it,

Mary

Re: Waiting for response

fftljoe — Sat, 10 Dec 2016 22:18:31 GMT

Hey @Mary_M I would also like a response to my multiple messages

Re: Waiting for response

Wa — Sat, 10 Dec 2016 22:23:06 GMT

You see with in 9 minutes response was on your door step that's how the MOD work

Re: Waiting for response

Mary_M — Sat, 10 Dec 2016 22:31:59 GMT

Hello @ffftjoe,

Please view your private message 🙂

Cheers,

Mary

Re: Waiting for response

alvaro1 — Sat, 10 Dec 2016 22:36:04 GMT

Hi @Mary_M

I sent a pm a couple weeks ago about a failed activation. I really need the phone for work and 2 weeks with no service is getting a bit out of hand for me... please help!

Re: Waiting for response

Camgson — Sat, 10 Dec 2016 23:09:42 GMT

I sent you a pm. Bladimar was arrempted to help by telling me I now have a 10 day talk plan he added without my approval.....I told that I am in pm with you as he said I can't get the promotional plan that I have been trying to change to since November 21St. Please respond to my Pm. 3 hours of my time already consumed by this issue today.

Re: Waiting for response

Camgson — Sun, 11 Dec 2016 01:38:01 GMT

Still no solution provided by anyone at public mobile still waiting.

Re: Waiting for response

Camgson — Sun, 11 Dec 2016 15:56:08 GMT

This is how you treat customers? So basically screw off we don't feel like you were trying to activate the plan even though you have access to see that I was trying to update my plan...........this is unacceptable.

Good morning Cameron,

Thank you for your prompt response. I will be happy to assist you today.

Let me find a satisfactory solution for you, I will do my best to help you.

Cameron, I hope I was able to assist you with your request and I wish you a nice weekend!

Respectfully, your Public Mobile Team.

For all other inquiries, we invite you to also visit our community, a place to share ideas, find answers to your questions and earn rewards.

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My response
I am telling you that if you look and see my login history it didn't allow me to pick the promotional plan and kept defaulting to the previous plan and that is why I originally asked for help. others were having the same issue. my intention was to activate the promotional plan and I would have topped up my funds if the changes would have kept prior to topping up but they didn't. i let my account go to deactivated status in October waiting for the right time to change my plan. being a fairly new user navigation in the self support pages seemed straight forward except when the account was deactivated. again what I originally was trying to pick 90 day 12 GB Canada wide talk unlimited text wasn't taking before the top up option. I had error messages in Red on the page....... can you make this right?
parsererror

From public mobile below
Thank you for your prompt response. I will be happy to assist you today.

Bladimir, it is Bladimir Cameron. You never made a payment in your account. If you would have made a payment, I would have seen your intention to activate the promotional rate plan and exceptionally I would have gladly activated the plan. However, there is no financial transaction or any payment made in your account since his activation.

Respectfully, your Public Mobile Team.

For all other inquiries, we invite you to also visit our community, a place to share ideas, find answers to your questions and earn rewards.

Re: Waiting for response

Rockdaddy22 — Mon, 12 Dec 2016 08:49:08 GMT

What did you mean trying to change since November 21st?

Re: Waiting for response

Camgson — Mon, 12 Dec 2016 15:18:11 GMT

I logged on from the November 18th and they can see that if they looked into my account history that I was receiving an error due to account deactivation. I saw other posts with the same issue so waited until the 21st to contact them. Other existing customers were having issues with the new plan staying so I thought they would honour plan changes for those who attempted without successful update. I wasn't about to renew the data only plan and have issues changing it after. I was being patient.
From the overview page I selected change plan which brings you to the plans and add on page where you make your selections.
Red error message at first was ."Sorry! We are having trouble with this page. Please try again later." So I tried again later and selected 90 day + unlimited Canada wide calling + unlined testing + 12 Good data. The result was red error message "parsererror" so I tries changing the talk to provincial and again red "parsererror"

"parsererror" would wipe out all choices selected so you couldn't proceed to top up the account.

They can see I attempted to change my plan during the promotion and know about the error message "parsererror" so they should honour the promotional pricing plan. I should have sent a message or posted sooner however threads already existed about plans not sticking so why add more noise if they know and are working the solution.

Still waiting for Pm to do the right thing. Putting it back on me saying I didn't make a financial transaction isn't fair considering I couldn't update the plan.

Re: Waiting for response

Camgson — Tue, 13 Dec 2016 03:04:34 GMT

They reviewed the request and made it right. Paid for my plan just waiting for the number port now. Thank you for reviewing my requests and account details to honour the original request.

Re: Waiting for response

Rockdaddy22 — Tue, 13 Dec 2016 03:05:37 GMT

That's awesome news

Re: Waiting for response

Camgson — Tue, 13 Dec 2016 03:55:02 GMT

Yes just waiting for number port.

Re: Waiting for response

Camgson — Tue, 13 Dec 2016 14:39:04 GMT

Now both numbers deactivated no calls data or text. Port showed successful PM & Wind number show out of service. Now what? Go buy a new plan for Christmas?

Re: Waiting for response

Wa — Tue, 13 Dec 2016 14:43:11 GMT

Did you get a text of successful Port ?