topic Re: Porting my old # in Get Support

Porting my old #

Chimychangas — Wed, 05 Jan 2022 06:00:28 GMT

I got my sim in the mail on the 17th, have been trying to port my old number from wind. Posted on forums, sent them a ticket and even messaged a mod. I'm paying for 2 phone lines right now and have had to go back to my old sim because of this issue. Its been almost 2 weeks and this is getting ridiculous. Anyone want to point me in the right direction as to how I can go about getting this fixed? Can't use a new number as thats not an option. Anyone else still facing issues with porting?

Re: Porting my old #

ladypingping — Sun, 27 Nov 2016 19:03:54 GMT

Have you tried porting your number on your own?

I was with Koodo and waited for PM to help me port my number as that was what was instructed when I signed up, but after 5 days of waiting, I decided to try on my own and it worked.

Log onto your account and "Change number" on the right side and follow the instructions. You'll need your WIND account number.

Re: Porting my old #

gbailey — Sun, 27 Nov 2016 19:54:36 GMT

My number half-ported, and calls and texts from other PM/Telus customers work I think, as well as some outgoing texts to other networks, but nothing else. I've been waiting over a week for a reply, or any kind of follow-up, about porting. This is absurd. Even a message on the PM website with some general acknowledgement of the problem would be better than radio silence.

Re: Porting my old #

Rockdaddy22 — Sun, 27 Nov 2016 20:50:01 GMT

Radio silence?
http://productioncommunity.publicmobile.ca/t5/Announcements/Moving-forward-together/m-p/105074#U105074

Re: Porting my old #

gbailey — Mon, 28 Nov 2016 03:18:00 GMT

My mistake. Thank you for that link.

Re: Porting my old #

Rockdaddy22 — Mon, 28 Nov 2016 04:38:02 GMT

No problem. I do understand the frustration, it just sucks right now 😞