topic Re: Porting away from PM in Get Support

Porting away from PM

DGVictoria — Wed, 05 Jan 2022 06:00:06 GMT

If I port my phone number away from Public Mobile to another provider, what happens to the remaining 3 months on my recently activated account? Since PM is pre-paid, would I simply get another phone number assigned to my PM account and SIM?

Since my phone supports dual SIMs, I'm trying to come up with a temporary way to make calls until PM fixes my calling issue...

@Jeremy_M in the unlikely event that mods are still reading forum posts...

Re: Porting away from PM

Rockdaddy22 — Sun, 27 Nov 2016 07:23:53 GMT

You'd lose the money

Re: Porting away from PM

NDesai — Sun, 27 Nov 2016 07:25:02 GMT

I think the account would be terminated automatically once you port out and since its pre-paid, they don't offer any refund or any kind of credit.

Re: Porting away from PM

makkahn28 — Sun, 27 Nov 2016 07:30:32 GMT

100% Correct

Re: Porting away from PM

DGVictoria — Sun, 27 Nov 2016 07:38:58 GMT

thank you for the quick replies @makkahn28 @NDesai @Rockdaddy22!

Re: Porting away from PM

makkahn28 — Sun, 27 Nov 2016 07:41:37 GMT

No Problem

Re: Porting away from PM

makkahn28 — Sun, 27 Nov 2016 07:42:14 GMT

Just curious, was your time with PM a positive or negative experience? Just curious

Re: Porting away from PM

DGVictoria — Sun, 27 Nov 2016 08:24:17 GMT

Pretty negative unfortunately - my cell service just "doesn't work" and there's no indication when or even if it would ever start to work. So I've accepted that I've lost out on $120 and need to find another carrier.

I'm sure PM works great for quite a few people, and the community here seems very supportive. But this experience has made me realize how much I take customer service for granted... especially basic things like being able to look up the status of my support requests!

Re: Porting away from PM

Rockdaddy22 — Sun, 27 Nov 2016 08:25:24 GMT

Was this a new activation or a port?

Re: Porting away from PM

Rockdaddy22 — Sun, 27 Nov 2016 08:27:35 GMT

It will be fixed, the mods have been working extremely hard. I've noticed it's been getting a little better every day. I'm sure they'll get to you soon. You could also try facebook or twitter support. I really hope they can fix you up tomorrow.

Re: Porting away from PM

DGVictoria — Sun, 27 Nov 2016 08:40:43 GMT

It was a port - see http://productioncommunity.publicmobile.ca/t5/Getting-Started/quot-No-long-distance-add-on-quot-error/m-p/109910

Re: Porting away from PM

Rockdaddy22 — Sun, 27 Nov 2016 08:29:40 GMT

Link doesn't work for me. Rest assured they will get to you.

Re: Porting away from PM

DGVictoria — Sun, 27 Nov 2016 08:31:45 GMT

Ditto - thanks @Rockdaddy22!

Re: Porting away from PM

MoreYummy — Sun, 27 Nov 2016 10:13:06 GMT

There is hit and miss for this kind of busines model. That's why the phone service company that has phone support has more customers. 🙂

Re: Porting away from PM

Rockdaddy22 — Sun, 27 Nov 2016 10:16:42 GMT

What are you even talking about? Who has more customers?

Re: Porting away from PM

Zadrox — Sun, 27 Nov 2016 10:39:24 GMT

Honestly, probably could file a report with CCTS for a breach of the wireless code, and eventually get your money back that way.

Re: Porting away from PM

Rockdaddy22 — Sun, 27 Nov 2016 10:40:52 GMT

You wouldn't have to do that, they'd give you a full refund. You just have to be patient to get in contact with them at the moment.

Re: Porting away from PM

Zadrox — Sun, 27 Nov 2016 10:42:53 GMT

Probably. CCTS would be the worst case scenario, but it does seem like a pretty clear cut case, if it had to go that far.

Re: Porting away from PM

Rockdaddy22 — Sun, 27 Nov 2016 10:44:36 GMT

Definitely worst case, also a chargeback.

Re: Porting away from PM

redfield — Sun, 27 Nov 2016 16:18:07 GMT

The fact that PM doesn't do refunds doesn't mean they can do whatever they want.

I think you can just call your credit card, explain the situation and cancel the charge.

Luckily, my porting failed and I can make and receive calls while waiting for them to fix it.

Actually Im not sure I want them to complete porting. Why would I pay to company that provides THAT kind of service?