topic Re: Refunds. Lol in Get Support

Refunds. Lol

kutzki — Wed, 05 Jan 2022 05:59:43 GMT

So, my mom paid for the $15 roaming add on, and it hasn't worked since she arrived in New York last week, I've sent messaged about this to both @Jeremy_M and @Brooke_C only to receive no response, and I'm kinda pissed because I've been a loyal customer of the new PM for a very long time. Anyways, somebody message me so I can give you my mother's information and you can refund her the $15 she paid for service and didn't receive which you'll be able to see in her account. Thanks.

Re: Refunds. Lol

UDP7 — Sun, 27 Nov 2016 02:52:16 GMT

Yeah... the promo they ran making them look like amateur hour.

Re: Refunds. Lol

kutzki — Sun, 27 Nov 2016 02:53:35 GMT

I figured it'd be like $5 a day for all my regular stuff. That'd be fine, idm..... but if they think 250 mb of data for 15 days will last more than 15 minutes, idk who they're joking with.

Re: Refunds. Lol

redfield — Sun, 27 Nov 2016 02:57:13 GMT

Well, reading stories like this makes me think that it was a mistake to switch to this company

Re: Refunds. Lol

kutzki — Sun, 27 Nov 2016 03:14:27 GMT

Nah bro. You won't get this service for this price anywhere in Canada.

Re: Refunds. Lol

Eug — Sun, 27 Nov 2016 03:08:29 GMT

@kutzki wrote:
Nah bro. You won't get this service for this price anywhere on earth.

Lots of places on earth are cheaper. Just not cheaper anywhere else in Canada.

Re: Refunds. Lol

kutzki — Sun, 27 Nov 2016 03:14:19 GMT

Thank you for that correction. You are 100% correct. My apologies.

Re: Refunds. Lol

Rockdaddy22 — Sun, 27 Nov 2016 03:14:40 GMT

You know they're extremely busy trying to deal with failed activations and ports?

Re: Refunds. Lol

Planman — Sun, 27 Nov 2016 03:18:51 GMT

250MB of data can totally last 15 days (or 10 days if you purchase a Public Mobile roaming add-on) if you mind your data use and hop on WiFi when you can. If you need more data, then you can get 500MB for $15 or 1GB for $20, which seems pretty decent.

I'm not really sure how this relates to the original post you made about your mom's roaming add-on not working, which sucks to hear. Hopefully PM can sort it out for her. Did she sign up for the U.S. Talk & Text bundle? Or just 500MB of U.S. data?

Re: Refunds. Lol

kutzki — Sun, 27 Nov 2016 03:24:05 GMT

Lol, just talk and text, and I don't own my blackberry anymore Planman, so it's quite a bit more difficult, and considering the fact that I'd much rather pay $5 a day for unlimited data with Roam Mobility, even though I'd need to use a different number. Lol, Rogers has roam like home, why can't PM?

Re: Refunds. Lol

kutzki — Sun, 27 Nov 2016 03:24:41 GMT

Lol, you know, technically speaking this is a failed activation, so your point is moot.

Re: Refunds. Lol

Rockdaddy22 — Sun, 27 Nov 2016 03:36:27 GMT

So maybe they should solve your problem before someone with no service, makes sense.

Re: Refunds. Lol

Planman — Sun, 27 Nov 2016 03:39:28 GMT

@kutzki wrote:
...Rogers has roam like home, why can't PM?

My guess is because PM is a secondary/budget service provider, not one of the three primary/full service providers (despite being owned by Telus) in Canada. I know Bell now also offers something similar to Rogers' $5/day roaming, but I don't think Virgin or Koodo or Fido do, do they? It's about the deals they can finagle with the U.S. services, and PM probably doesn't have the bargaining power since it has far fewer customers.

I think $20 for unlimited roaming talk & text plus 250MB of data for 10 days is pretty good. Top it up with another $10-20 for some more data and it's still reasonable. Better than the $6/MB that Bell used to charge me if I didn't get a roaming/travel plan (and even if I did...before they introduced their $5/day dealio, they charged $40 for 200 minutes of talk, unlimited texts and 200MB of data for 30 days - hence why I've switched to PM!)

Re: Refunds. Lol

deljo_agtor — Sun, 27 Nov 2016 03:41:11 GMT

@Rockdaddy22 wrote:
You know they're extremely busy trying to deal with failed activations and ports?

Ya, and?

Re: Refunds. Lol

Rockdaddy22 — Sun, 27 Nov 2016 03:41:30 GMT

PM is a no frills carrier, you should know this since you visited them, didn't you? You want them to offer the same service as Rogers?

Re: Refunds. Lol

Rockdaddy22 — Sun, 27 Nov 2016 03:43:54 GMT

And they should be dealing with all the people who haven't had service for over a week. Am I wrong in my think?

Re: Refunds. Lol

deljo_agtor — Sun, 27 Nov 2016 03:43:57 GMT

@Rockdaddy22 wrote:
PM is a no frills carrier, you should know this since you visited them, didn't you? You want them to offer the same service as Rogers?

They should be able to offer some sort of consistent service...it's a bare minimum in my opinion.

Re: Refunds. Lol

Rockdaddy22 — Sun, 27 Nov 2016 03:44:50 GMT

So they should offer roaming like Rogers, how is that consistent?

Re: Refunds. Lol

deljo_agtor — Sun, 27 Nov 2016 03:46:16 GMT

@Rockdaddy22 wrote:
And they should be dealing with all the people who haven't had service for over a week. Am I wrong in my think?

They should be dealing with all the people who have lost service, no matter the length.

If you want to rank priorities I'd say that not being able to call is #1. SMS is #2. Data is #3.

Re: Refunds. Lol

Rockdaddy22 — Sun, 27 Nov 2016 03:47:05 GMT

So this $15 refund ranks where?