topic No incoming calls in Get Support

No incoming calls

gococomo — Wed, 05 Jan 2022 05:59:38 GMT

Everything works for me except I can't receive incoming calls!!! Sent mods two messages but still no response. It has been a week now. Still being charged by rogers

Re: No incoming calls

oilblue99 — Sat, 26 Nov 2016 23:19:45 GMT

First thing to note: if Roger's SIM still works, keep using it until the port is sorted out. That way you have service, and PM can adjust the start date of your plan (imm1304 isn't a PM employee, but has obviously been here a while).

The wait is frustrating for sure. The Mods have been working away at the huge backlog generated by the promo. Seems the current wait is just over a week... Hang in there. Can't wait until wait time return to normal.

Details you may already know...

Incoming calls is the last piece to come over in a port. That you've waited this long indicates a failed port, requiring Mod intervention (to resubmit the port request).

You've already sent a couple private messages to a Mod. If you didn't have the required information, send another (to one Mod; all Mods can see the entire set of messages).

Keep using the old SIM...

I hope they contact you soon!

Re: No incoming calls

Maharg15 — Sat, 26 Nov 2016 23:29:48 GMT

I'm guessing that the mods don't work weekends

Re: No incoming calls

oilblue99 — Sat, 26 Nov 2016 23:50:28 GMT

@Maharg15

Incorrect. As the KB doc indicates, Mods do work weekends:

When are the community moderators available?

Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)

Fair point that we're currently outside their regular hours now (though they've been working overtime to try to deal with the backlog of messages).

Re: No incoming calls

surf99992001 — Sun, 27 Nov 2016 00:07:58 GMT

They should contact you soon. 🙂 When you get a welcome to PM text, you know you are 100% ported.