topic Re: Who and where are the mods at?? in Get Support

Who and where are the mods at??

Nyuszi90210 — Wed, 05 Jan 2022 05:58:38 GMT

I've messaged a mod, Shazia_K and have left Facebook messages on the PM site. I am getting worried at the level of ignorance I am receiving from PM. This is not professional whatsoever, and you could be setting yourselves up for failure when simple fixes go unanswered ಠ_ಠ Here is the situation I am currently experiencing:

I ordered my SIM card on November 5th and still have not received it in the mail. It is now November 26th. Though I understand there are a limited number, it's now been 21 days. I am not impressed if this is how a new customer is going to be treated.

Please do one of the following things:
Send me my SIM card and allow me to have the $40 special plan that was originally offered
OR
Refund my money back onto my credit card and don't bother making me a new customer

I will not be travelling to a Toronto location for a $5 SIM card. I am in Bowmanville and requested it be mailed for a reason.

Regards,
V

Re: Who and where are the mods at??

NDesai — Sat, 26 Nov 2016 05:36:09 GMT

Best way is to order new sim for $5 and send pm to one of the mod to get the promo plan.

Re: Who and where are the mods at??

Nyuszi90210 — Sat, 26 Nov 2016 05:38:13 GMT

I've already paid my $5. I'm not giving up another dime until my SIM is delivered ಠ_ಠ

Re: Who and where are the mods at??

Nyuszi90210 — Sat, 26 Nov 2016 05:39:41 GMT

Also, I've messaged a mod AND messaged PM on Facebook. No one is answering me. This isn't looking good.

Re: Who and where are the mods at??

Bingbong — Sat, 26 Nov 2016 05:46:01 GMT

I suggest Twitter, might yield a faster response.

Re: Who and where are the mods at??

Nyuszi90210 — Sat, 26 Nov 2016 05:47:24 GMT

I'm not on Twitter 😞

P.s. Love your user name 😄

Re: Who and where are the mods at??

cheeseburger — Sat, 26 Nov 2016 05:47:41 GMT

Stop being so dramatic.

Calm down. Do some reading.

Realize that PM will honor the promotion for people who ordered SIM cards or experienced issues.

Realize there are people far worse off than yourself who are stuck without service mid-port.

Realize that you're out all of 5 bucks at this point.

Consider another provider if you can't wait patiently.

Re: Who and where are the mods at??

Nyuszi90210 — Sat, 26 Nov 2016 05:54:07 GMT

Waiting 21 days for something that's not coming from overseas is not being dramatic deary. And ya, I'm out five whole dollars, but that's not the point here. Better business practices where my messages get responses is the point.

Don't be so quick to shoot yourself in the foot. Unless you yourself are a mod, compose yourself better to new people on this board. You are being downright rude. I simply asked for answers as to why no one is answering me, and if my SIM could be sent or refund me if it can't.

Honestly....

Re: Who and where are the mods at??

cheeseburger — Sat, 26 Nov 2016 06:00:19 GMT

A quick scan of the forum will give you all the answers you're looking for.

Try reading before having a temper tantrum.

Start with the announcements section of the forum.

Re: Who and where are the mods at??

Nyuszi90210 — Sat, 26 Nov 2016 06:01:02 GMT

So I'm hearing people are ordering their SIMS past the date that I have ordered mine, and are getting them 2 days later.

21 days later, no SIM, no moderator responses, and suddenly, I'm throwing a fit?

Interesting...

Re: Who and where are the mods at??

cheeseburger — Sat, 26 Nov 2016 06:03:05 GMT

Keep reading I know you'll get there. I believe in you.

Re: Who and where are the mods at??

Nyuszi90210 — Sat, 26 Nov 2016 06:03:59 GMT

You are doing a great disservice to people on this forum by answering back with hostility.

I certainly hope you don't work for this company. Please stop responding to me now.

Regards.

Re: Who and where are the mods at??

ShawnC13 — Sat, 26 Nov 2016 06:16:33 GMT

How long did you wait until you contacted them about your missing SIM. As you will find out or even when you order it says 2-3 days delivery so I hope you didn't wait until now, but even if you did there is a way to fix this. It has been suggested to purchase a new sim and I do think this is the best way as you can still get the promo pricing. All you would have to do is when your sim arrives activate it and pick the plan that is 90 days province wide calling, global texting and 6gb of data. I now the promo is 12 but to get into the $120 price this is what you must pick. Then contact the MODS yes there is a huge back log and they are doing their best to clear it up and are getting more and more people helped each day with your original order number and confirmation for your sim that didn't arrive and then they will be able to double your data to match the promo and still give it to you for $120

Re: Who and where are the mods at??

ShawnC13 — Sat, 26 Nov 2016 06:21:03 GMT

I am not sure if you have done much reading on here but here is a good thread about contacting mods. Now the response time si way off I will mention that it is at days or a week not minutes.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: Who and where are the mods at??

Nyuszi90210 — Sat, 26 Nov 2016 06:26:46 GMT

I gave them 2 weeks to send me a SIM knowing full well they would be swamped. 2 weeks is being courteous to a newer company. Also, I have already paid for the product. I shouldn't be expected to pay again. It is public mobile's responsibility to see that I get it once payment has been accepted on their end. Paying twice for it is not a solution. Hearing back from someone on PMs end is.

I'm truly not trying to be rude by asking this. If Amazon or EBay did not ship you something after you paid them, how acceptable is it that you pay them a second time for a mistake they have made? Or then having radio silence when you just want to know what's going on?

I understand that they are swamped. That being said, I'm seeing a lot of complaints already against their customer service practices. They need more hands on deck if it's this problematic 😕

Re: Who and where are the mods at??

ShawnC13 — Sat, 26 Nov 2016 06:49:05 GMT

I am just saying that when I ordered mine it said delivery 2-3 days I would have waited 5 then been contacting them. Remember there is also a third party involved and that is the delivery method. Yes there have been a lot of issues in different parts of the whole process. I have read about people not getting their sim but in the end had entered addresses incorrectly ( not saying that is what you did), issues with porting numbers has also had numerous user errors, or past providers errors. Sure I now PM hasn't been perfect and they aren't the only company to ever under estimate the demand a promo would bring in but not all of the problems are the fault of PM. I am not defending them but I do think that they offera very good price for the services provided (once your issues are sorted) Everyone must know that going into an agreement with PM that there is no call centre or anything like that. Service could be days but once these issues are cleared it will be back to hours or minutes.

Re: Who and where are the mods at??

Nyuszi90210 — Sat, 26 Nov 2016 06:52:11 GMT

Ya, my husband calls user error like that PEBKBAC

Re: Who and where are the mods at??

Nyuszi90210 — Sat, 26 Nov 2016 06:52:42 GMT

*PEBKAC

Re: Who and where are the mods at??

oilblue99 — Sat, 26 Nov 2016 06:54:53 GMT

Point is, ordering a new SIM would be the quickest. There's been a few threads in the forum today on the same topic, with the same answers...

For reference, here's the post from PM about honouring the promo for SIM ordered during the promo period.

http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pick-Up-Locations/m-p/104993#M7151

Note that you'll need the order # from the original SIM order.

Be careful with the shipping address (speaking from experience...my first order didn't arrive due to my typo...once I noticed--a few weeks later--I ordered again, carefully...and that one arrived promptly).

Good luck!

Re: Who and where are the mods at??

ShawnC13 — Sat, 26 Nov 2016 06:57:16 GMT

Yes Problem Exists Between Keyboard And Chair