topic Re: "Plan expired" in Get Support

"Plan expired"

nsinnadu — Wed, 05 Jan 2022 05:58:03 GMT

My renewal was today. I use auto pay.

I was supposed to switch to the new 4GB plan, but something appears to have gone wrong.

What I see in self serve is "plan expired" and my account is suspended.

Was this a glitch? And what's he best way to resolve this and also ensure that I successfully switch to the new plan?

Thanks!

Re: "Plan expired"

ShawnC13 — Fri, 25 Nov 2016 21:52:20 GMT

Other people have had this issue as well. I am hoping it is just a minor glitch as this could create a HUGE issue with the number of people that changed to is on their next renewal date. I think @Mary_M was looking to this for another member

Re: "Plan expired"

jheili99 — Fri, 25 Nov 2016 21:52:59 GMT

is your line still working?

if yes, this is just a faulty notification and all will be fine once you actually get charged the renewal fee which is usually midnights...mind, there have been reports, that the promo plan did not kick in ( as this was also my case ) but at least the line was active with all features and a few days later they corrected my plan from 6gb to 12 gb

cheers

Re: "Plan expired"

nsinnadu — Fri, 25 Nov 2016 21:53:16 GMT

Thanks. I hope this gets resolved soon. I'm roaming in the US and can't use my roaming add on either 😞

Re: "Plan expired"

jheili99 — Fri, 25 Nov 2016 21:55:31 GMT

hi..

did it stop working just today but was working yesterday? did you turn "roaming" on? by default most phones do not have roaming enabled ..you have to manually turn the slider to "enable roaming"

cheers

Re: "Plan expired"

nsinnadu — Fri, 25 Nov 2016 21:57:17 GMT

Yep, it was working. I only used data and now it isn't working after getting the account suspension message.

I'm connected to AT&T with LTE showing but it doesn't seem to work.

Re: "Plan expired"

jheili99 — Fri, 25 Nov 2016 21:59:16 GMT

ok...

then it seems to be indeed account related..just message one of the mods.. i tag one of them here @Shazia_K

cheers

Re: "Plan expired"

nsinnadu — Fri, 25 Nov 2016 22:04:39 GMT

Thanks!!!

Re: "Plan expired"

Rockdaddy22 — Fri, 25 Nov 2016 22:17:43 GMT

You might have to top up to get it working and then just get PM to fix the plan later. Pick the 6GB plan with provincial talk and global text. They'll change it to 12GB later

Re: "Plan expired"

nsinnadu — Sat, 26 Nov 2016 00:52:54 GMT

Sigh. I guess I'll go that route.

Re: "Plan expired"

nsinnadu — Sat, 26 Nov 2016 01:08:05 GMT

Topping up my account got it working again. Still need to get my plan fixed though.

Re: "Plan expired"

Rockdaddy22 — Sat, 26 Nov 2016 07:02:58 GMT

At least you have service now, so that's good. I'm sure you know how busy the mods are, so just try to be patient with the plan change.

Re: "Plan expired"

nsinnadu — Tue, 29 Nov 2016 01:22:32 GMT

Interestingly, I have lost service back here in Canada. Does anyone know how backlogged the mods are? My problem(s) are still unresolved.