topic Re: No making it receiving calls after plan update and renewal in Get Support

No making it receiving calls after plan update and renewal

Amelia7 — Wed, 05 Jan 2022 05:57:54 GMT

Hi. Been on PM for 3 months with no issues. Then we upgraded to the promotional plan just before our renewal date, and all looked good. Except now no calling is possible, either way. Can someone please help with this! Thx.

Re: No making it receiving calls after plan update and renewal

HalfClap — Fri, 25 Nov 2016 20:36:22 GMT

I have the same issue. Has not been resolved.

Re: No making it receiving calls after plan update and renewal

Amelia7 — Fri, 25 Nov 2016 20:43:51 GMT

Pretty ridiculous. I really hope a Mod chimes in soon with help. Nice to have 4 gb of data, but not if the phone doesn't work!

Re: No making it receiving calls after plan update and renewal

CaNuCk07 — Fri, 25 Nov 2016 20:49:52 GMT

@Amelia7@HalfClap The plan not changing is a known issue right now, best thing to do is sent a private message to the mods with the required info from the below post.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Whats odd is your calling stopped working, that is definitely something a mod needs to help with?

Re: No making it receiving calls after plan update and renewal

Amelia7 — Fri, 25 Nov 2016 20:52:36 GMT

Thx, will do. I'm new here so not sure how to pm a Mod?

Re: No making it receiving calls after plan update and renewal

CaNuCk07 — Fri, 25 Nov 2016 21:05:24 GMT

In the thread i provided, their name is on the left side, click on it, and send private message.

Re: No making it receiving calls after plan update and renewal

Amelia7 — Fri, 25 Nov 2016 21:15:07 GMT

Thx!