topic Re: Public mobile robbing its clients in Get Support

Public mobile robbing its clients

clayjar — Wed, 05 Jan 2022 05:57:48 GMT

I have pre-paid for 120 day plan, prepaid for add-ons, and none of my add-ons are working. I have been in contact at least 10 times now with customer service and have been told that due to the influx of new customers they can't service me as an old customer. Would all you new customers please stop signing up until they can get my problem fixed? Take a number and stand in line, I got here first. Thank you for your consideration in this matter since public mobile doesn't have time to get my phone working.

Re: Public mobile robbing its clients

Civic_E — Fri, 25 Nov 2016 19:42:15 GMT

It does not work that way @clayjar . when did you sign up?

Re: Public mobile robbing its clients

clayjar — Fri, 25 Nov 2016 19:46:34 GMT

Prove it by fixing my problem. You guys gave me service for two weeks and I have not had service for the past two days. There is definitely a problem at your end so please fix it or refund my money.

Re: Public mobile robbing its clients

Civic_E — Fri, 25 Nov 2016 19:47:58 GMT

@clayjar are you able to login to your account?

Re: Public mobile robbing its clients

clayjar — Fri, 25 Nov 2016 20:07:13 GMT

By the way, I signed up two weeks ago and had good service in Ontario until I came into Quebec and the US. I prepaid for options and add-ons that would enable me to have US roaming and provincewide calling. Customer service confirmed that these options were purchased and working. My control panel showed me that I had paid for these options. The fact is my cell phone does not work in Quebec or the US and I have missed many business calls. This no doubt is costing me money and much frustration. The reps are great at texting back, but they have no authority or technical ability to fix these problems. Public mobile, hire some more good techs!

Re: Public mobile robbing its clients

Titanmowgli — Sat, 26 Nov 2016 13:11:35 GMT

I have pre-paid for 120 day plan, prepaid for add-ons, and none of my add-ons are working. I have been in contact at least 10 times now with customer service and have been told that due to the influx of new customers they can't service me as an old customer. Would all you new customers please stop signing up until they can get my problem fixed? Take a number and stand in line, I got here first. Thank you for your consideration in this matter since public mobile doesn't have time to get my phone working.

This is either a bad joke or misplaced sense of entitlement. I hope that it's the former.

Re: Public mobile robbing its clients

Luddite — Fri, 25 Nov 2016 22:31:26 GMT

Ontario provincial plan won't fully function in PQ; see:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Province-wide-Canada-wide-and-Long-Distance-Add-ons/ta-p/81459