topic Re: Refer a friend code not entered in Get Support

Refer a friend code not entered

Cbouc — Tue, 04 Jan 2022 10:12:17 GMT

I just went to Walmart to sign my wife onto PM. The phone salesman was rude. He just asked for a email adress, new pin and postal code. Before I know-it the acount was activated, before I had a chance to give him my referral code. He said there is nothing he can do, not even cancel the account. Is there a way I can get my referral code to wife' account, for her to receive a $10 credit and I receive $1 less per month? Her account was activated about 15 minutes ago.

Re: Refer a friend code not entered

Anonymous — Fri, 17 Sep 2021 22:08:43 GMT

@Cbouc

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

they will Add for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Refer a friend code not entered

computergeek541 — Fri, 17 Sep 2021 22:05:29 GMT

@Cbouc wrote:
I just went to Walmart to sign my wife onto PM. The phone salesman was rude. He just asked for a email adress, new pin and postal code. Before I know-it the acount was activated, before I had a chance to give him my referral code. He said there is nothing he can do, not even cancel the account. Is there a way I can get my referral code to wife' account, for her to receive a $10 credit and I receive $1 less per month? Her account was activated about 15 minutes ago.

Please open a ticket by going to https://widget.telus.tiia.ai/publicmobile/publicmobile.html . After going there and opening a ticket, you'll need to explain this situation to the customer support agent.

Re: Refer a friend code not entered

hTideGnow — Fri, 17 Sep 2021 22:07:25 GMT

@Cbouc There is a chance that PM Customer Support will be able to apply it back for you.

Simply open a ticket with PM and hope for the best.

To open a ticket with Customer Support Agent, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to CS_Agents (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refer a friend code not entered

Cbouc — Fri, 17 Sep 2021 22:12:43 GMT

Thanks.

I do not remeber my 4 digit pin.

Re: Refer a friend code not entered

Anonymous — Fri, 17 Sep 2021 22:24:22 GMT

@Cbouc wrote:
Thanks.
I do not remeber my 4 digit pin.

@Cbouc

you will say forgetting and they will Reset for you,

update @Cbouc

or you can open Here link and enter your community username and password,

Re: Refer a friend code not entered

pkaraa — Sat, 18 Sep 2021 00:55:54 GMT

open a ticket by contacting CSA or click on the blurb in the bottom right.

It will be faster.

Re: Refer a friend code not entered

SURYA547021 — Sat, 18 Sep 2021 01:51:54 GMT

File a ticket with customer support, they will fix it.