topic Re: @Mods - HELP Port Fail in Get Support

@Mods - HELP Port Fail

kathrynboland — Wed, 05 Jan 2022 05:57:39 GMT

I tried to port over to Public Mobile on Sunday for the 12GB plan and in the process I got an invalid SIM notification, but recieved a confirmation email. So I've been paying for service I don't have.

Can you please look at my PM to help me port over? I have been waiting respectively but after being ignored on Twitter, in PMs and via email is very annoying. PLEASE help!

Re: @Mods - HELP Port Fail

jimmyche — Fri, 25 Nov 2016 18:45:24 GMT

It's best if you contact Public with the below method with your phone number and/or account number so they can look into your issue.

You can get a hold of them thru the below methods:

Webpage> Get help> contact us

and/or

Private message mod from here

I would recommend you to do both. Please take note that at the moment, there's probably going to be a week long wait for fixing this issue. You can also try message public mobile through facebook.I had better luck with faster response there.

Refer to this link regarding how to message mod

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: @Mods - HELP Port Fail

kathrynboland — Fri, 25 Nov 2016 19:00:53 GMT

I've done all of the above for the last week. No response.

Re: @Mods - HELP Port Fail

kathrynboland — Mon, 05 Dec 2016 16:43:04 GMT

Any update on my issue? @Shazia_K @Mary_M