topic Re: Need Mods' help with porting- no service from PM for 8 days. in Get Support

Need Mods' help with porting- no service from PM for 8 days.

GillianX — Wed, 05 Jan 2022 05:56:53 GMT

Ported from Speakout pre-paid last Friday. Can make phone calls or send texts...but unable to receive calls/texts...

I have sent private messages to mods, no response at all...Opened a ticket as well. Ticket #2007-8586.

Please any mod available to help with my porting request? Much appreciated! @Mary_M @Shazia_K

Re: Need Mods' help with porting- no service from PM for 8 days.

maria2016 — Fri, 25 Nov 2016 16:03:52 GMT

How do you open a ticket? Thanks

Re: Need Mods' help with porting- no service from PM for 8 days.

imcphers — Fri, 25 Nov 2016 16:15:30 GMT

@maria2016

What issues are you having?

Have you read this article?

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/109732#U109732

Re: Need Mods' help with porting- no service from PM for 8 days.

maria2016 — Fri, 25 Nov 2016 16:25:35 GMT

I activated my account last Sunday with PM. I am with Virgin, and keeping same number. Since Sunday, I have had outgoing calls and data, but no incoming nor text. I sent two messages to mods, with my phone number, Virgin acct #, and sim #. I guess I have to be patient like all others...

Re: Need Mods' help with porting- no service from PM for 8 days.

khanre — Tue, 06 Dec 2016 20:49:01 GMT

I have the same issue, I've sent private message to Mod, I havent received a reply. It's been a week now with no response or actions.

I've tried contacting PM support:

Could someone please assist with my porting issue.

It doesn't let me try to port again.

Need Help!!!!

Re: Need Mods' help with porting- no service from PM for 8 days.

Parady_i — Wed, 07 Dec 2016 21:32:51 GMT

Hey Guys,

We're really sorry for the long delay of response for any questions regarding porting issues as we're currently experiencing a higher volume of questions than expected.

We really do appreciate your patience.

@khanre @maria2016 @Gillian ... I will gladly look into this for you. Could you please send us your PM account #, Old Service account #, Phone # and SIM card #?

Thanks

Re: Need Mods' help with porting- no service from PM for 8 days.

Parady_i — Wed, 07 Dec 2016 21:33:30 GMT

Sorry forgot to mention ... please send it by private message!

Thank you

Re: Need Mods' help with porting- no service from PM for 8 days.

GillianX — Wed, 07 Dec 2016 21:35:11 GMT

My issue has been resolved by Saray.Thanks for your kind reply.