topic Re: Cannot submit ticket. Says email does not match in Get Support

Cannot submit ticket. Says email does not match

gfry — Wed, 05 Jan 2022 05:56:44 GMT

Trying to submit a help ticket but each time I press submit, it says that my email does not match. It is the same email tied to my # and PM account so not sure what the issue is.

Help would be much appreciated

Re: Cannot submit ticket. Says email does not match

Myxx — Fri, 25 Nov 2016 14:36:14 GMT

Same issue here.. it's been a week and I have not even received the courtesy of a response to my issue... I really need to log into self serve to buy a roaming package , port a number etc ... I can appreciate the mods are busy but this is really unacceptable

Re: Cannot submit ticket. Says email does not match

CaNuCk07 — Fri, 25 Nov 2016 14:42:19 GMT

@gfry If you can't submit a ticket you can always send a private message to the moderators with your issue. Make sure you include the relevant info from the below post and they will get back to you.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: Cannot submit ticket. Says email does not match

Chris_M — Thu, 01 Dec 2016 06:57:24 GMT

Yeah I am also trying to send a ticket and getting this email does not match message, to add to the pain I sent a pm to a moderator on 11-22-2016 and its been crikets since. My service is in the balance and can't use the only phone I have. this getting beyond unacceptable!!!!

Re: Cannot submit ticket. Says email does not match

Cherine7 — Fri, 09 Dec 2016 14:38:04 GMT

Hi there Chris ,

I want to apologize for the long delay, we are currently receiving a high volume of inquiries. Could you DM me your PM phone number or account number so I can access your account and see what the issue is ?

Re: Cannot submit ticket. Says email does not match

Honeybunches — Tue, 03 Sep 2019 16:50:54 GMT

Can someone please help me? I have just added a $28.00 top up to my account which gives me a balance of $44.00. My plan is $25.00 I have tried to fill put my info for a help ticket and that isn't working either.

Re: Cannot submit ticket. Says email does not match

Triguy — Tue, 03 Sep 2019 16:57:52 GMT

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot submit ticket. Says email does not match

jonfirlotte — Wed, 04 Sep 2019 07:53:53 GMT

I would ask the moderator team about this, the should be able to help

Re: Cannot submit ticket. Says email does not match

Honeybunches — Wed, 04 Sep 2019 10:33:25 GMT

I thought I already did

Re: Cannot submit ticket. Says email does not match

Honeybunches — Wed, 04 Sep 2019 10:49:49 GMT

I thought that's what I did here 🤔