topic Cannot receive text messages in Get Support

Cannot receive text messages

Aaron83 — Wed, 05 Jan 2022 05:56:32 GMT

I have service to receive and make phone calls, and to send text messages but for some reason I am unable to receive text messages. I have restarted my phone but that did not work. Any suggestions on what the issue may be or how I correct it.

Thank you

Re: Cannot receive text messages

Zadem — Fri, 25 Nov 2016 05:48:04 GMT

If you recently ported your number over from another provider try throwing the old SIM back into your phone, if the text messages arrive you may have an incomplete number port.

Re: Cannot receive text messages

Aaron83 — Fri, 25 Nov 2016 05:53:01 GMT

I have had my phone service with public mobile for a couple months now. I was receiving texts earlier today but it appears I stopped receiving messages sometime in the afternoon.

Re: Cannot receive text messages

Zadem — Fri, 25 Nov 2016 06:10:02 GMT

Unfortunate issue. I'm not sure I have the knowledge to provide a fix, likely a moderator discussion, but I might be able to help you get more information.

1) Log in to your "My Account" --> "My Plan" --> "View My Usage" This should give you a complete lot of incoming and outgoing calls and text messages. Confirm that you are seeing the outgoing, confirm if you see any incoming.

2) Open you phone and send a text message from it to it, this should send the message directly back to yourself effectively a basic loopback test. Did you recieve the message?

3) "View My Usage" again, if you see both the outgoing (phone to system) and incoming (system to phone) then the system recorded the transmission to your phone and I'd guess the issue lies with the phone itself. If there is no incoming I'd defer to moderators and people who know cellular networks a whole lot more than I.

*Folks who know cellular networks better than I: If this troubleshooting is inherently wrong let me know being wrong helps me to learn things and no feedback helps nobody.