topic Re: No Service After number ported successfully in Get Support

No Service After number ported successfully

AlezzzGo — Wed, 05 Jan 2022 05:56:25 GMT

I emailed @Mary_M a week ago about porting number issue, and yet the message is still unread. I understand that PM team is doing their best to handle the situation, but it has been 10 days...

I requested to change my phone number on my account 2 days ago, hoping that would stop the porting process, but things got worse... Now I have no data, no message, no phone calls. APN setting is correct, a different simcard works perfectly on my device. I wish to port my number from virgin mobile if it is still possible...

I called virgin yesterday, they said the porting has not been requested.

Now sure what to do.

Update: Just received a message saying "Transfer request has been completed successfully. Welcome to Koodo Mobile"

No any kind of service. Shows signal strength.

Re: Port not requested/Failed to stop porting/No data

NDesai — Fri, 25 Nov 2016 08:59:49 GMT

Sorry to hear that.

Its frustrating but massive backlog is the reason they are taking long. Not read doesn't mean they don't read from their emails. I am sure they are on it and get back to you as soon as they can.

Re: Port not requested/Failed to stop porting/No data

Rockdaddy22 — Fri, 25 Nov 2016 09:05:27 GMT

I definitely send another message to @Shazia_K or @Mary_M

Re: Port not requested/Failed to stop porting/No data

AlezzzGo — Fri, 25 Nov 2016 11:02:33 GMT

Thanks guys. I was just really frustrated. This promo is definitely a challenged project for them. And I got myself in trouble by requesting number change. 😥

Re: Port not requested/Failed to stop porting/No data

Mary_M — Fri, 25 Nov 2016 20:15:39 GMT

Hey @AlezzzGo,

My colleague has resubmitted your port request! Please continue working with her 🙂

Cheers,

Mary

Re: Port not requested/Failed to stop porting/No data

AlezzzGo — Mon, 28 Nov 2016 21:35:32 GMT

@Mary_M Hi Mary, thanks a bunch for helping out!

Number is succesfully ported, however, I am still not getting any service. How may I contact your collegue for the rest of the issue?

Re: Port not requested/Failed to stop porting/No data

Saray_O — Sun, 11 Dec 2016 18:21:45 GMT

Hi @AlezzzGo,

I'm sorry about this. I see that another agent was able to take care of your issue. Also, could you try creating a new Self Serve account?

Thank you! Let me know how that goes 🙂

Re: No Service After number ported successfully

AlezzzGo — Sun, 11 Dec 2016 18:29:10 GMT

I can't create a new self serve account and I am locked out of my old account... What has happenws? I receives no service using my old number and can't sigh up for a new one using my new number because it already exist, and can't recover old account because email cannot be verified.

Re: No Service After number ported successfully

mimmo — Sun, 11 Dec 2016 18:57:25 GMT

I would Send a private message to the mod or tag them again in this thread. Not sure if they are subscribed to the threads.

Re: No Service After number ported successfully

Rockdaddy22 — Mon, 12 Dec 2016 00:50:11 GMT

Any update here?