topic Re: update credit card info in Get Support

update credit card info

666 — Wed, 05 Jan 2022 05:56:09 GMT

@Shazia_K, i need to update my credit card info for my autopay. but when i loggin and tried to change it online, it shows "

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

I have called my credit card company and they said that there is no problem with my card. in fact, i am using the same credit card now with my autopay for the previous payments. the credit card number is the same that i used right now but i have to update with the new expiry date.

please help. thanks.

Re: update credit card info

Luddite — Fri, 25 Nov 2016 01:51:34 GMT

Make sure the name and address used match your credit card exactly. If so, you will need to wait for a response from the moderators.

Re: update credit card info

666 — Mon, 28 Nov 2016 15:13:03 GMT

@Shazia_K, @Mary_M, please help

Re: update credit card info

666 — Mon, 28 Nov 2016 15:16:50 GMT

Re: update credit card info

Rockdaddy22 — Mon, 28 Nov 2016 15:19:04 GMT

Unfortunately they're swamped with porting issues at the moment. Go buy a voucher at Shoppers Drug Mart for now.

Re: update credit card info

666 — Sat, 03 Dec 2016 01:12:59 GMT

hi, all mods, please help

@Shazia_K, @Mary_M

Re: update credit card info

666 — Mon, 05 Dec 2016 15:16:24 GMT

just tried it again, still same error message

@Shazia_K, @Mary_M, please help

Re: update credit card info

666 — Sat, 10 Dec 2016 02:33:11 GMT

still no help. problem not fixed

@Shazia_K, @Mary_M, @Caroline_D, please help.

Re: update credit card info

Rockdaddy22 — Sat, 10 Dec 2016 11:20:25 GMT

Have you sent an email to support, if so, when?

Re: update credit card info

666 — Sat, 10 Dec 2016 15:12:55 GMT

i did not send an email to support. i thought i can get help over here from the mod?

@Shazia_K, @Mary_M, @Caroline_D, please help.

Re: update credit card info

Rockdaddy22 — Sat, 10 Dec 2016 20:04:58 GMT

This doesn't seem to be working

Re: update credit card info

winedown — Fri, 16 Dec 2016 01:29:20 GMT

@666 I'm having the same issue as well but i have new number on my credit card and the expiry date is the same. Let me know when you get someone to help you. Thanks

Re: update credit card info

666 — Sat, 17 Dec 2016 16:16:15 GMT

@Mary_M, @Shazia_K, please check your PM and read this post.

Re: update credit card info

666 — Sun, 18 Dec 2016 17:35:06 GMT

tried it again today and autopay accepted my new credit card. but NONE of the mods read my post and my PMs. they offered NO help!!! very disappointed.

Re: update credit card info

will13am — Sun, 18 Dec 2016 18:17:16 GMT

@666 wrote:
tried it again today and autopay accepted my new credit card. but NONE of the mods read my post and my PMs. they offered NO help!!! very disappointed.

Re: update credit card info

will13am — Sun, 18 Dec 2016 18:20:14 GMT

@will13am wrote:
@666 wrote:
tried it again today and autopay accepted my new credit card. but NONE of the mods read my post and my PMs. they offered NO help!!! very disappointed.

@will13am wrote:
@666 wrote:
tried it again today and autopay accepted my new credit card. but NONE of the mods read my post and my PMs. they offered NO help!!! very disappointed.
It's a bug in the payment system. Actually, the moderators would not have been able to do much for you. Trying again and again is actually the solution. I went through the same problem weeks ago. I contacted the moderators and Mary did get back to me. They can't enter credit card data for the customer.

Re: update credit card info

amy88eric — Wed, 11 Oct 2017 16:52:00 GMT

Change credit card for the auto payment.

Re: update credit card info

amy88eric — Wed, 11 Oct 2017 16:53:12 GMT

@Rockdaddy22 wrote:
This doesn't seem to be working

How do I change my credit card information?

Re: update credit card info

snowblind — Sat, 12 May 2018 18:15:58 GMT

@666 wrote:
@Shazia_K, i need to update my credit card info for my autopay. but when i loggin and tried to change it online, it shows "
Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

I have called my credit card company and they said that there is no problem with my card. in fact, i am using the same credit card now with my autopay for the previous payments. the credit card number is the same that i used right now but i have to update with the new expiry date.

please help. thanks.

Re: update credit card info

Rockdaddy22 — Sat, 12 May 2018 20:39:32 GMT

@snowblind wrote:
@666 wrote:
@Shazia_K, i need to update my credit card info for my autopay. but when i loggin and tried to change it online, it shows "
Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

I have called my credit card company and they said that there is no problem with my card. in fact, i am using the same credit card now with my autopay for the previous payments. the credit card number is the same that i used right now but i have to update with the new expiry date.

please help. thanks.

Have you sent a private message to a mod yet?

Also, you could also use vouchers and still keep your autopay credit.