topic Re: hello @Shazia_K , It's been a week and not receiving incoming calls in Get Support

hello @Shazia_K , It's been a week and not receiving incoming calls

kabitab — Wed, 05 Jan 2022 05:56:04 GMT

It's been a week, I am not receiving any incoming calls and none of people from PM responding. It's brutal.

Re: hello @Shazia_K , It's been a week and not receiving incoming calls

mimmo — Fri, 25 Nov 2016 01:45:03 GMT

As you know there is a large delay in responding to private messages. The mods are working on fixing issues as fast as tehy can. In the last 24 days of the promo there were about 14,000 orders.

If your old sim works it is reccomennded that you use taht until they respond.

Just becasuse it says the message was unread does not mean it has not been. As long as you sent them all the info they require they will address your issue.

Re: hello @Shazia_K , It's been a week and not receiving incoming calls

Luddite — Fri, 25 Nov 2016 01:46:51 GMT

If you followed this post:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#M5581

you done everyhthing that can be done, unless you are in this situation:

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-profile-account/m-p/106237#M31259

If your old SIM is still worlking, just keep using it until it stops. Do not cancel your old account.

Re: hello @Shazia_K , It's been a week and not receiving incoming calls

kabitab — Fri, 25 Nov 2016 01:52:12 GMT

keeping the old account is the only one option for now but another 80$ bill for that is the direct loss and I don't think public mobile will compensate it.

Re: hello @Shazia_K , It's been a week and not receiving incoming calls

kabitab — Fri, 25 Nov 2016 01:53:29 GMT

the second option didn't help, thanks anyway.

Re: hello @Shazia_K , It's been a week and not receiving incoming calls

mimmo — Fri, 25 Nov 2016 01:56:48 GMT

your old provider will prorate yoru plan once teh port is completed. and \pm will likley adjust your billing cycle to the date the port happens.