topic Re: Can't use phone for calling or texting in Get Support

Can't use phone for calling or texting

deljo_agtor — Wed, 05 Jan 2022 05:55:58 GMT

Something happened to my account. This morning and afternoon it worked fine but now I can only receive mms messages

Re: Can't use phone for calling or texting

McLaren — Fri, 25 Nov 2016 01:10:56 GMT

Can you provide more info? Did you do a plan change recently?

Re: Can't use phone for calling or texting

aip0401 — Fri, 25 Nov 2016 01:12:16 GMT

Hi @deljo_agtor,

Can you provide some more information on what you suspect may have happened? Have you tried checking what it says under "My Account"? If you've made no changes, have you also tried restarting your phone just in case some settings on it got corrupted somehow?

Re: Can't use phone for calling or texting

deljo_agtor — Fri, 25 Nov 2016 01:12:43 GMT

I did a plan change during the promo asking that the rate takes affect on my plan expiry (24- Nov-16)

Re: Can't use phone for calling or texting

McLaren — Fri, 25 Nov 2016 01:13:55 GMT

Sounds like a scheduled plan change that didn't go through. I'll tag @Saray_O to see if she can take a look at your account and get you up and running again.

Re: Can't use phone for calling or texting

deljo_agtor — Fri, 25 Nov 2016 01:14:10 GMT

I was on the old $90 for 90 day plan (1 GB data)

Re: Can't use phone for calling or texting

deljo_agtor — Fri, 25 Nov 2016 01:14:42 GMT

Thanx...what do you suggest I do in the mean time?

Re: Can't use phone for calling or texting

Riches — Fri, 25 Nov 2016 01:16:13 GMT

I am having the same problem cant make or receive calls its telling me that i dont have an active addon for the

Re: Can't use phone for calling or texting

McLaren — Fri, 25 Nov 2016 01:16:29 GMT

If you don't want to wait, maybe try changing your plan now to the current plan you want to get service in the meantime?

Re: Can't use phone for calling or texting

Riches — Fri, 25 Nov 2016 01:16:43 GMT

Also did a plan change

Re: Can't use phone for calling or texting

deljo_agtor — Fri, 25 Nov 2016 01:19:04 GMT

Great idea mclaren...you think that will make my phone work? In the mean time?

Re: Can't use phone for calling or texting

McLaren — Fri, 25 Nov 2016 01:21:35 GMT

@deljo_agtor it's worth a shot... unless your phone isn't a priority then you can wait it out, but due to influx of people with issues not sure how long your problem will be resolved.

Re: Can't use phone for calling or texting

Wolfcore — Fri, 25 Nov 2016 04:10:01 GMT

I guess i'm in the same boat. Texting and data are working fine, but any calls I try to make, tell me that I do not have a long distance addon, and when people try to call me, it doesn't work either. Hopefully it gets resolved soon.

Re: Can't use phone for calling or texting

ryanwoo — Fri, 25 Nov 2016 06:03:01 GMT

It looks like a new common issue for us. No calls, text and data works fine because of plan change, my second day no call service.

Re: Can't use phone for calling or texting

HalfClap — Fri, 25 Nov 2016 12:23:19 GMT

Same here. No calls. This is very very frustrating.

Re: Can't use phone for calling or texting

deljo_agtor — Fri, 25 Nov 2016 14:11:08 GMT

Did you plan change fix the issue? I wasn't able to change my plan!