topic Porting problem in Get Support

Porting problem

34787Bob — Wed, 05 Jan 2022 05:55:52 GMT

My number from Wind still hasn't been ported, its been over a week. Can @Shazia_K look into this please? I sent you a message last week with my info. Thanks.

Re: Porting problem

NDesai — Fri, 25 Nov 2016 09:20:41 GMT

Give this workaround a try: http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-p/106796/highlight/true#M31519

Re: Porting problem

34787Bob — Fri, 25 Nov 2016 20:37:58 GMT

Thanks, tried that already. I can get to the last step but my number still did not port.

@Shazia_K Can you help me out with this? I sent you my details last week.

Re: Porting problem

Shazia_K — Fri, 25 Nov 2016 20:43:33 GMT

@34787Bob,

I'm truly sorry for the delay!

The port has been requested, please allow 30 minutes to 2 hours to complete! don't forget to reboot your phone when a confirmation text is sent to you.

Thanks,

Shazia

Re: Porting problem

Rockdaddy22 — Fri, 25 Nov 2016 20:46:59 GMT

Here we go Bob, everything should be all good now 🙂

Re: Porting problem

34787Bob — Fri, 25 Nov 2016 21:15:28 GMT

Thanks, works now.

Re: Porting problem

Rockdaddy22 — Sat, 26 Nov 2016 06:48:31 GMT

Welcome to the PM family 🙂

Re: Porting problem

34787Bob — Sat, 26 Nov 2016 13:55:36 GMT

Incidentally, it does appear the porting info I supplied to PM at the time of activation was correct. However, through no fault of mine, I was without service for 9 days.

@Shazia_K please credit my account the equivalent of 9 days of service.