topic Re: US Roaming problems in Get Support

US Roaming problems

Subbanator96 — Wed, 05 Jan 2022 05:54:45 GMT

Hey guys my mom is in the States atm and im wondering if you could help me!

We paid for roamng and shes in the states in an area thats supposed to be a covered roaming area. But her phone tells her shehas no service. What should she do? Im going later and think ill have thesame problem.

Re: US Roaming problems

ShawnC13 — Thu, 24 Nov 2016 19:26:24 GMT

Can she log into her account and see if the money was put towards the plan. It maybe sitting in "Available Funds" If it is try and add the add-ons again so that this balance is now reduced by the amount of the add-on. Someone on here yesterday had this issue and found out this is what they had to do

Re: US Roaming problems

Subbanator96 — Thu, 24 Nov 2016 19:28:37 GMT

I dont think thats the issue, its listed in the "my add-ons" section? Any other ideas? haha 🙂

Re: US Roaming problems

ShawnC13 — Thu, 24 Nov 2016 19:31:51 GMT

Does she have roaming turned on in the settings of her phone?

Re: US Roaming problems

Subbanator96 — Thu, 24 Nov 2016 19:33:51 GMT

As far as I know, I checked it this morning. Is there something that needs to be done on android 4.2. 2?

Re: US Roaming problems

ShawnC13 — Thu, 24 Nov 2016 19:35:49 GMT

I don't know about that sorry my OS is W10M

Re: US Roaming problems

Subbanator96 — Thu, 24 Nov 2016 19:45:33 GMT

**bleep**, thanks so much anyway though! 🙂 I'll try looking it up now, couldn't find anything before.

Re: US Roaming problems

stonechucker — Thu, 24 Nov 2016 19:54:53 GMT

@Subbanator96, on my version of Android, I need to go to Settings --> More --> Cellular Networks, and right at the top is "Data Roaming" which is a OFF/ON toggle, but that wouldn't address the voice calling or texting.

It could just be localized dead zone.

Re: US Roaming problems

Subbanator96 — Thu, 24 Nov 2016 20:03:18 GMT

@stonechucker thats the same as what she has, and what i have, but t doesnt help and seems to be the only mention of roaming in the settings. Hopefully not a localized dead zone, but shes been around to several different areas and stores for Black Friday so its not like it doesn't just work in one hotel room or place.

Re: US Roaming problems

srlawren — Thu, 24 Nov 2016 21:03:01 GMT

@Subbanator96 so, she's getting no service at all? Talk, text, data, nada? Dumb question, but has she rebooted her phone since entering the USA? Is her network set to auto or explicitly set to Public Mobile? I haven't tried Public's roaming yet, but I remember someone saying they had to manually select AT&T or T-Mobile to get everything working--leaving their phone on auto didn't work for them. Your mileage may vary.....

Re: US Roaming problems

Subbanator96 — Thu, 24 Nov 2016 21:12:53 GMT

@srlawren I just read a post by someone mentioning to try selecting networks manually, I'll have her try that and let you know! Thanks! Was Literally two seconds before I saw your reply 😛

Re: US Roaming problems

srlawren — Thu, 24 Nov 2016 21:13:20 GMT

@Subbanator96 please keep us posted!

Re: US Roaming problems

Subbanator96 — Thu, 24 Nov 2016 21:24:59 GMT

@srlawrenwill do! Just a slow moving process since I can't reach her easily. Hopefully it will be easier for me tonight :).

Re: US Roaming problems

Subbanator96 — Thu, 24 Nov 2016 22:10:50 GMT

Hey guy! Thanks so much to @srlawren, @stonechucker, @fosibehrand @ShawnC13 for all your help! Finally, it's been fixed. The manual selection of the networks worked out, after she did that her texting started working after the first restart and the calling came back after another restart. Really appreciate all the help!

Re: US Roaming problems

srlawren — Thu, 24 Nov 2016 22:33:49 GMT

@Subbanator96 awesome! Don't forget to remind her to change it back to auto (or manually selected to PM) when she returns to Canada. Hope she finds some nice deals! I might go down to Seattle area on Saturday, but not 100% sure yet.

Re: US Roaming problems

MoreYummy — Thu, 24 Nov 2016 23:03:07 GMT

@srlawren Givents the exchange now, the deal wont be that good now. Let us know if you find one. haha

Re: US Roaming problems

clavijo — Thu, 24 Nov 2016 23:25:42 GMT

hi , probably is the parner does not have coverage in that specific area , it has happened to me with T Mobile, they have little spots that heve not coverage, find out the parner and check the coverage area it it is white you are out of luck

glad you fixed

Re: US Roaming problems

stonechucker — Fri, 25 Nov 2016 13:18:18 GMT

Glad to see you were able to resolve this. Happy Roaming!

Re: US Roaming problems

Subbanator96 — Fri, 25 Nov 2016 13:57:43 GMT

@MoreYummy, totally agree the exchange isn't that great but can't argue with JCPenney's $10 off $10, so some of the deals are worth it. 🙂 also @srlawren if you choose to go, hope you have fun! Never been to Seattle myself

Re: US Roaming problems

JeffG — Tue, 06 Dec 2016 22:18:22 GMT

Good suggestion. This works for me and solved the same issue !!! thanks

Iphone 6 > settings > carrier > T Mobile