topic Re: URGENT help needed to pay my blll in Get Support

URGENT help needed to pay my blll

chrisb — Wed, 05 Jan 2022 05:54:36 GMT

My account was ported out a few months ago. Moderator Mary managed to get it back for me(very helpful person). However....

I have been trying to set up auto payment by credit card, but cannot set up online. One month ago Mary shared the messge below with me. I think that she might not be there anymore becasue no action taken. yesterday I spoke to someone at PM who took my credit card number and then hung up on me. Today I received an SMS stating that i have not enough funds to pay my bill and that I must contact you like this. PLEASE HELP - I WANT TO SIMPLY PAY MY BILL.

Thanks, Chris

This is the message from PM a few weeks ago...still awaiting news....

From:

Sent:

Thank you for your reply.

The tech team does either of the 2:

1) they clear something in the back-end and leave you to create your self-serve

2) they clear something and create it for you.

Once I get the email notification, I will send you a private message and we'll take it from there. Don't worry Chris, you won't lose your number, account or plan - I'll check in on the issue.

Mary

Re: URGENT help needed to pay my blll

Rockdaddy22 — Thu, 24 Nov 2016 18:05:13 GMT

What about vouchers, you can buy them at CanadianTire gas bar or shoppers drug mart

Re: URGENT help needed to pay my blll

Rockdaddy22 — Thu, 24 Nov 2016 18:06:58 GMT

So you can't sign into self serve?

Re: URGENT help needed to pay my blll

chrisb — Thu, 24 Nov 2016 18:13:02 GMT

nope. Can't sign in and still waiting for a response from PM for the last month.

Hoping that they will Private message me to get this sorted out. They created the problem.

Thanks for suggestion on voucher payment - would prefer to setup auto payment so i do not have to waste my life running around to pay my bill. Just want to be a good anc valued customer::)

Re: URGENT help needed to pay my blll

Rockdaddy22 — Thu, 24 Nov 2016 18:14:09 GMT

I gotcha but it might be a work around for now. You can add vouchers via 611

Re: URGENT help needed to pay my blll

Mary_M — Sat, 26 Nov 2016 16:14:18 GMT

Hey @chrisb

I'm just confirming that I'm currently looking into your private messages and account. I'll be sending you a private message in a few minutes!

Thank you for your patience 🙂

Mary

Re: URGENT help needed to pay my blll

chrisb — Sat, 26 Nov 2016 16:21:04 GMT

Thanks Mary!

Chris

Re: URGENT help needed to pay my blll

Mary_M — Sat, 26 Nov 2016 19:58:46 GMT

It was my pleasure 🙂 @chrisb