topic Re: 6 days!! still no incoming calls/texts - Please Help!! in Get Support

6 days!! still no incoming calls/texts - Please Help!!

Chrome87 — Wed, 05 Jan 2022 05:54:28 GMT

I tried to port my number from WIND mobile last Friday Nov 18th and unfortunately I am unable to receive incoming calls or texts, only outgoing calls and data work. It looks like its a common problem with many users. I sent PMs to most of the moderators and sent email as well but no response at all, I know that they are busy but any help would be really appreciated. Thanks.

@Shazia_K, @Mary_M, @Caroline_D, @Saray_O, @Brooke_C

Re: 6 days!! still no incoming calls/texts - Please Help!!

Mary_M — Thu, 24 Nov 2016 19:36:28 GMT

Hey @Chrome87

Thank you for your patience!

I took a look into the port request and it failed to due the wrong information being provided. Rest assured that I have resubmitted it with your old service provider account #, and the port will be completed within the next 30 minutes 🙂

I have also sent you a private message, kindly view it when you have the time.

I hope this helps,

Mary

Re: 6 days!! still no incoming calls/texts - Please Help!!

Rockdaddy22 — Thu, 24 Nov 2016 19:37:31 GMT

This is great news 🙂

Re: 6 days!! still no incoming calls/texts - Please Help!!

TrolleyWood — Thu, 24 Nov 2016 19:40:31 GMT

Facing a similar issue here, but I am partially ported and only unable to receive incoming calls. I'm able to send/receive text messages and make outgoing calls though. Any help would be appreciated!

Re: 6 days!! still no incoming calls/texts - Please Help!!

khanre — Thu, 24 Nov 2016 19:57:02 GMT

I have sent you a private message with my phone number and account info from my old carrier. Could you please retry the port again. The account number and Authorization name was incorrect in the original port request.