topic Re: porting issues for a week pls help!!!!!! in Get Support

porting issues for a week pls help!!!!!!

luckytigerhuang — Wed, 05 Jan 2022 05:54:04 GMT

@Shazia_K, I have sent you and other moderators with all needed info via pm 3 times, but NO response. understand that you and other moderators are extremely busy with this promotion. But I've been wating for a week now and get double charged(PM and Rogers). Can you pls get my issue fixed today? Really appreciated.

Re: porting issues for a week pls help!!!!!!

mimmo — Thu, 24 Nov 2016 16:52:58 GMT

Hi Does your old sim card work? if yes sugest you use that until teh port is completed. From my understanding PM will adjust your billing cycle to the date the port is complete and your old provider will prorate your last bill and refund you.

Re: porting issues for a week pls help!!!!!!

upset — Thu, 24 Nov 2016 17:15:29 GMT

PM charged u once u activated thesim card no matter hterei servic works or not

Re: porting issues for a week pls help!!!!!!

oilblue99 — Thu, 24 Nov 2016 18:51:24 GMT

@upset

Yes, they charge immediately. However, it seems they might be able to change the start date when there's problems porting. See here. Just like @mimmo mentioned.

Re: porting issues for a week pls help!!!!!!

upset — Mon, 28 Nov 2016 05:29:53 GMT

I have called Virgin Mobile to cancel my service once I activated the PM sim card on Nov 19.

And no porting till now 26.

So I put PM sim card on a new phone and put the virgin mobile sim card on an old phone. I have data from PM on the new phone and received whatsup message. I can call out but cannot receive any incoming call nor text mesage.

I can do everyting on the Virgin mobile service.

so what s wrong ?

Re: porting issues for a week pls help!!!!!!

computergeek541 — Mon, 28 Nov 2016 05:47:44 GMT

@upset wrote:
I have called Virgin Mobile to cancel my service once I activated the PM sim card on Nov 19.
And no porting till now 26.
So I put PM sim card on a new phone and put the virgin mobile sim card on an old phone. I have data from PM on the new phone and received whatsup message. I can call out but cannot receive any incoming call nor text mesage.

I can do everyting on the Virgin mobile service.

so what s wrong ?

You should have not called Virgin Mobile to cancel your service if you wanted to port to Public Mobile. Only active phone numbers can be transfered to another carrier.

I am confused though as you said you called Virgin to cancel. If that's the case, how can your Virgin Mobile service still be working? Did you cancel your Virgin service? If you haven't, do NOT cancel your Virgin Mobiile service.

You will need to contact a Public Mobile moderator in order to fix your porting issue, as a port requested on November 26th should be complete by now.