https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108665#M112326 Yup....cycled many times. It could be I need to adjust access point. I'll play with this some more and report findings later Thu, 24 Nov 2016 16:03:17 GMT fosibehr 2016-11-24T16:03:17Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108634#M112322 I bought the new $20 US roaming package. I'm in the US now (Watertown,NY) and no service on my phone except for emergencies. How do I make this package happen?<BR /><BR /> Wed, 05 Jan 2022 05:53:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108634#M112322 fosibehr 2022-01-05T05:53:56Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108636#M112323 <P>From others having a similar situation I have read that they have had to go into their self serve portal and it will probably show that you have $20 available funds.&nbsp; They then re-ordered the 10 day add-on and it took the money from available funds and the package was active</P> Thu, 24 Nov 2016 15:48:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108636#M112323 ShawnC13 2016-11-24T15:48:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108643#M112324 Yes, did that. I had the $20 available funds, bought the package, funds went to zero and package shows up as purchased.<BR /><BR /> Thu, 24 Nov 2016 15:52:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108643#M112324 fosibehr 2016-11-24T15:52:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108652#M112325 <P>Did you cycle your phone on and off?&nbsp; Just grasping at straws for things to try so can get you running</P> Thu, 24 Nov 2016 15:57:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108652#M112325 ShawnC13 2016-11-24T15:57:41Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108665#M112326 Yup....cycled many times. It could be I need to adjust access point. I'll play with this some more and report findings later Thu, 24 Nov 2016 16:03:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/108665#M112326 fosibehr 2016-11-24T16:03:17Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/109079#M112327 My issue is resolved. Long story short, I turned off "Choose automatically" in "Network Operators". AT&amp;T, T-Mobile and Verizon popped up. All said "forbidden" in brackets beside each network. I picked AT&amp;T and it registered. I tried the others and they would not register. I did some web browsing and then went back to my PM account and I saw the usage recorded. Phone calls in and out work too. Hopefully this may help others in resolving similar issues. Thanks to those who took the time to help. Thu, 24 Nov 2016 20:54:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/109079#M112327 fosibehr 2016-11-24T20:54:58Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/109090#M112328 <P>My moms been having the same problem. I'll &nbsp;have her try this right away! Thanks for posting this!</P> Thu, 24 Nov 2016 21:01:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/109090#M112328 Subbanator96 2016-11-24T21:01:52Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/139342#M112329 <P>I'm trying to tap on the forbidden networks, but I am getting nothing from it(they appear to not be active buttons). I do see 311870 4G which seems to be criket mobile or w/e it's called. but AT&amp;T and T-Mo don't seem to work. Any other ideas?&nbsp;</P> Tue, 21 Feb 2017 18:46:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/139342#M112329 nellium 2017-02-21T18:46:24Z https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/140178#M112330 <P>Just make sure you enable roaming. &nbsp;it's disabled on most phones, but you have to enable it or your phone won't work in the US</P> Sat, 25 Feb 2017 19:46:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-invoke-new-US-roaming/m-p/140178#M112330 shaner82 2017-02-25T19:46:12Z